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- Tasks: Join us as a multi-skilled Reception Team Member, handling guest check-ins, reservations, and more.
- Company: Ibis Nottingham Centre is a modern budget hotel in the heart of Nottingham.
- Benefits: Enjoy flexible shifts, competitive pay, generous holiday, and discounts on hotel stays worldwide.
- Why this job: Be part of a fun team, gain valuable skills, and enjoy excellent career progression with Accor.
- Qualifications: A bubbly personality, ability to multi-task, and basic IT skills are essential; training provided.
- Other info: Work 32-40 hours per week with early and late shifts, including weekends and holidays.
Company Description
Ibis Nottingham Centre is a budget hotel located in the centre of Nottingham near the Lace Market tram stop. The hotel boasts 142 modern bedrooms and a restaurant and bar.
Job Description
As a multi-skilled Reception Team Member, you will be required to work independently and oversee the hotel operations, including checking guests in and out, and addressing any guest needs that might arise. It is a varied role - you might have to prepare some drinks, make a pizza, make new reservations, answer the phone, cashiering, oversee security and health and safety, or even do some basic cleaning duties. Whatever it is you need to do, have fun and always put our guests first to ensure they have an exceptional stay.
You will be required to work around 4-5 early (06:00-14:00) or late (14:00-22:00) shifts per week (32-40 hours per week), and be flexible to work different shifts including weekends, bank holidays and the occasional night shift to cover sickness or holiday.
Qualifications
You must have a bubbly personality and in a nutshell be cool and awesome like the rest of our team. You will need to be able to work on your own, be able to multi-task and cope well under pressure. Basic IT skills and experience in cashiering would also be good. Don't worry, full training will be provided.
Additional Information
We offer a competitive rate of pay of £12.60 per hour, generous holiday entitlement, cool staff uniform, flexible shifts, full training, pension contributions, maximum 4 nights free Accor UK hotel stays per year, and ALL Heartist benefits which include discounted hotel stays worldwide and other discounts. In addition, excellent career progression is on offer by being part of Accor - the leading hotel operator in Europe.
Hotel Team Member (Multi-skilled) employer: IBIS
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Team Member (Multi-skilled)
✨Tip Number 1
Familiarise yourself with the Ibis brand and its values. Understanding what makes Ibis unique will help you connect with the team during your interview and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service skills. Since this role involves interacting with guests, think of scenarios where you might need to handle guest requests or complaints. Being able to demonstrate your problem-solving abilities can set you apart.
✨Tip Number 3
Showcase your flexibility and willingness to work varied shifts. Be prepared to discuss your availability during the interview, as this role requires adaptability to different working hours, including weekends and holidays.
✨Tip Number 4
Highlight any previous experience in hospitality or multi-tasking roles. Even if it's not directly related, sharing examples of how you've successfully managed multiple responsibilities can demonstrate your capability for this diverse position.
We think you need these skills to ace Hotel Team Member (Multi-skilled)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Hotel Team Member position. Tailor your application to highlight relevant experiences that demonstrate your ability to handle the varied tasks mentioned.
Showcase Your Personality: Since the role requires a bubbly personality, make sure to convey your enthusiasm and friendliness in your cover letter. Use examples from past experiences where you provided excellent customer service or worked well in a team.
Highlight Relevant Skills: Emphasise any experience you have with multi-tasking, working under pressure, and basic IT skills. If you have cashiering experience, be sure to mention it as it aligns with the job requirements.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at IBIS
✨Show Your Personality
As a Hotel Team Member, having a bubbly personality is key. Make sure to let your true self shine during the interview. Share anecdotes that highlight your friendly nature and ability to connect with guests.
✨Demonstrate Multi-tasking Skills
This role requires juggling various tasks, from checking in guests to making drinks. Prepare examples of how you've successfully managed multiple responsibilities in previous jobs or situations, especially under pressure.
✨Highlight Flexibility
The job involves working different shifts, including weekends and holidays. Be ready to discuss your availability and willingness to adapt to changing schedules, as this will show your commitment to the role.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as a guest complaint or a busy check-in period. Think through potential scenarios and your responses to demonstrate your problem-solving skills and customer service focus.
