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- Tasks: Take orders, maximise sales, and deliver excellent customer service.
- Company: Join a vibrant hotel team near London Heathrow Airport.
- Benefits: Fun work environment, training opportunities, and flexible shifts.
- Why this job: Be part of a high-energy team that creates memorable guest experiences.
- Qualifications: Fluency in English and a passion for customer service.
- Other info: Opportunity to suggest improvements and grow your skills.
The predicted salary is between 1300 - 1600 £ per month.
Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests. Take orders and send them to kitchen staff through the POS system. Deliver orders promptly to the kitchen production area. Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced. Keep tables and service areas clean and tidy as per procedure manual. Maintain hygienic food service techniques during service. Take responsibility for your designated section and station. Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished. Any other reasonable request as required by your Supervisor or Hotel Management. Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards. Suggest any improvements that could be made to existing services or procedures. Attend training programmes and meetings as directed to constantly improve skills and knowledge.
A little more information: You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests. Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park. To ensure you can best welcome and care for our guests you will need to be fluent in English. If you feel you are the right candidate for the role, please click ‘apply’ now! We’d love to hear from you!
Food & Beverage team member in Hayes employer: IBIS
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage team member in Hayes
✨Tip Number 1
Get to know the menu inside out! Familiarise yourself with the food and drink offerings so you can confidently suggest items to guests. This not only shows your enthusiasm but also helps maximise those sales opportunities.
✨Tip Number 2
Practice your order-taking skills! When you're in a busy environment, it’s crucial to repeat orders back to guests for accuracy. This builds trust and ensures everyone leaves happy.
✨Tip Number 3
Keep it clean and tidy! Make sure your service area is spotless and organised. A clean space not only looks good but also reflects your professionalism and attention to detail.
✨Tip Number 4
Don’t hesitate to share your ideas! If you think of ways to improve service or procedures, speak up. We love innovative thinking and it shows you’re invested in making the team better!
We think you need these skills to ace Food & Beverage team member in Hayes
Some tips for your application 🫡
Show Your Passion for Food & Beverage: Let us know why you're excited about working in the food and beverage industry! Share any relevant experiences or your love for customer service. This will help us see your enthusiasm and fit for our team.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff. This helps us understand your qualifications quickly!
Tailor Your Application: Make sure to align your application with the job description. Highlight your order-taking skills, knowledge of products, and any experience with suggestive selling. This shows us you’re a perfect match for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IBIS
✨Know Your Menu
Familiarise yourself with the menu and any special items before the interview. Being able to discuss the food and beverage offerings shows your enthusiasm and knowledge, which can impress the interviewer.
✨Practice Suggestive Selling
Prepare examples of how you would suggestively sell items to guests. Think about how you can highlight features or pairings that enhance the dining experience. This will demonstrate your sales skills and customer service focus.
✨Showcase Your Team Spirit
Since this role is all about being part of a fun, high-energy team, be ready to share experiences where you worked well in a team. Highlight your ability to communicate effectively and support your colleagues during busy shifts.
✨Emphasise Hygiene Practices
Be prepared to discuss your understanding of hygiene standards in food service. Mention any relevant training or experiences that showcase your commitment to maintaining cleanliness and safety in a dining environment.