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For Companies At a Glance
- Tasks: Manage reservations and handle guest inquiries with professionalism.
- Company: Join IBIS London City Shoreditch, part of the global Accor network.
- Benefits: Enjoy free hotel stays, discounts, and access to a talent gym.
- Why this job: Grow your skills in a vibrant hospitality environment with limitless opportunities.
- Qualifications: Strong communication and organizational skills; experience preferred but not required.
- Other info: We value diversity and inclusion, creating a welcoming workplace for all.
The predicted salary is between 28800 - 34560 £ per year.
Company Description
Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
By working at the IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
As part of our team you can have:
- Salary – £ 13.88/ hour
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- Talent gym access
- Stylish and functional uniform provided
- Delicious complimentary meals on duty prepared by our creative chefs
- Discounted hotel rates all over the world in Accor Hotels
- Grow your skills and learn more through our Apprenticeship
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C)
If you feel you are the right candidate for the role as our Groups Reservations Coordinator, please click ‘apply’ now! We’d love to hear from you!
Job Description
- Performs all reservations duties including making and entering reservations as required (e-mail, fax, phone).
- Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback.
- Maintains control of Guest History and implement policy and procedures.
- Ensures a clear line of communication with other departments for special requests or other reservation-related matters.
Qualifications
- Clear oral/written communication
- Exemplary time management and organizational skills
- Problem-solving abilities
- Previous experience in a similar role is preferable but not necessary.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Information on the processing of personal data:
When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates’ personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Employee Privacy Policy #J-18808-Ljbffr
Groups Reservations Coordinator employer: IBIS
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups Reservations Coordinator
✨Tip Number 1
Familiarize yourself with the Accor brand and its values. Understanding their commitment to hospitality and inclusivity will help you align your responses during the interview, showcasing that you are a good fit for their culture.
✨Tip Number 2
Practice your communication skills, both oral and written. Since clear communication is essential for the Groups Reservations Coordinator role, consider role-playing scenarios where you handle guest inquiries or complaints to build your confidence.
✨Tip Number 3
Highlight any previous experience in customer service or hospitality, even if it’s not directly related to reservations. This can demonstrate your ability to manage guest interactions effectively, which is crucial for this position.
✨Tip Number 4
Showcase your organizational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. This will illustrate your time management abilities, which are key for the role of Groups Reservations Coordinator.
We think you need these skills to ace Groups Reservations Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Groups Reservations Coordinator position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasize your clear communication skills, time management abilities, and any problem-solving experiences. Even if you lack direct experience, showcase transferable skills that align with the role.
Craft a Personalized Cover Letter: Write a cover letter that reflects your enthusiasm for the hospitality industry and specifically for IBIS London City Shoreditch. Mention why you want to be part of their team and how you can contribute to creating memorable moments for guests.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial in a reservations role.
How to prepare for a job interview at IBIS
✨Show Your Communication Skills
Since clear oral and written communication is crucial for the Groups Reservations Coordinator role, practice articulating your thoughts clearly. Be prepared to discuss how you've effectively communicated in past roles or situations.
✨Demonstrate Organizational Skills
Highlight your time management and organizational skills during the interview. You might want to share specific examples of how you managed multiple tasks or reservations efficiently in previous positions.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of instances where you successfully handled guest complaints or inquiries, and be ready to explain your thought process and the outcome.
✨Research the Company Culture
Familiarize yourself with IBIS London City Shoreditch and the Accor network's values, especially their commitment to diversity and inclusion. This will help you align your answers with their mission and show that you're a good fit for their team.
