At a Glance
- Tasks: Welcome guests, manage reception, and provide exceptional service in a dynamic hospitality environment.
- Company: Join Accor, a global leader in responsible hospitality with over 45 brands.
- Benefits: Earn £12.60/hour, enjoy free stays, discounts, and continuous learning opportunities.
- Other info: Flexible roles with limitless opportunities across 5000 hotels worldwide.
- Why this job: Be part of a caring team, grow your skills, and create memorable experiences for guests.
- Qualifications: Strong communication skills, customer service focus, and a willingness to learn.
Company Description
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status‑quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart. Join us and become a Heartist®.
Job Description
A job, a career or a calling - whatever brings you here, we have something for you!
As our next Full Time Multi Skilled Team Member, you…
Are extending a warm welcome to our guests, putting their well‑being at the heart of everything you do, while adding your personal touch to their stay.
Responsibilities
- Be responsible for the reception desk and processing check in/out.
- Provide a friendly and personalised welcome for our guests.
- Convey the image of the brand and the hotel.
- Have the ability to multi‑task and a proactive personality in this busy hands‑on role.
- Provide guests with a single point of contact throughout their stay.
- Be ready to assist at any stage of the guests stay, from welcome to farewell.
- Handle and resolve any guest feedback and be able to handle them in the most efficient and satisfying manner.
- Promote company’s ALL loyalty programme.
- Prepare all the documents required for the day.
- Bar and Restaurant service by taking orders, serving food, and ensuring guest satisfaction.
- Offer an attentive and personalised service.
- Prepare and clear tables, refill beverages, and ensure food safety and hygiene standards are maintained.
- Assist in setting up, breaking down, and maintaining dining areas for events.
- Flexibly assist in both reception and F&B tasks based on hotel occupancy and needs.
- Cooking and supporting buffet setups and ensure the area is replenished as necessary.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
A little more information: To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
By working at IBIS Ibis Bristol Temple Meads you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Discover our Talent stories at heart‑of‑hospitality.com or on Instagram @heart.of.hospitality.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Work Experience / Qualifications
What we are looking for:
- A self‑starter with the ability to work unsupervised.
- Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions.
- A fast‑thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on.
- Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance.
Benefits
As part of our team you can have:
- Salary - £12.60 / hour.
- Free night stays in our UK hotels.
- Discounted hotel rates all over the world in Accor Hotels.
- Continuously learn and develop yourself with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality.
Information on the processing of personal data: When you submit an application to Accor UK Economy Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third‑party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Qualifications
- High school diploma or equivalent.
- Strong communication skills, both verbal and written.
- Excellent time management and organizational abilities.
- Demonstrated problem‑solving skills and attention to detail.
- Proficiency in basic computer applications, including Microsoft Office Suite.
- Ability to work effectively in a team environment.
- Flexibility to handle various tasks and adapt to changing priorities.
- Previous experience in a multi‑faceted role preferred.
- Customer service experience is a plus.
- Additional certifications in relevant areas are beneficial.
- Willingness to learn and take on new challenges.
Additional Information: Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Full Time Multi skilled Team Member in Bristol employer: IBIS
At IBIS London City Shoreditch, we pride ourselves on creating memorable moments for our guests while fostering a vibrant and inclusive work culture. As part of the Accor network, you will enjoy competitive pay, free stays in our UK hotels, and access to continuous learning opportunities through the Accor Academy, all within a supportive environment that encourages personal and professional growth. Join us to be part of a team that values your individuality and offers limitless opportunities across a global hospitality leader.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Multi skilled Team Member in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Accor's values and mission. This way, you can show how your personal touch aligns with their Heartist® philosophy.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a guest. Be ready to share these stories during your interview to highlight your proactive personality.
✨Tip Number 3
Be flexible and adaptable! Accor loves team members who can juggle multiple tasks. Prepare examples of how you've successfully managed different responsibilities in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities to join the Accor family right there.
We think you need these skills to ace Full Time Multi skilled Team Member in Bristol
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your passion for hospitality.
Tailor Your Application:Make sure to customise your application for the Full Time Multi Skilled Team Member role. Highlight your relevant experience and skills that align with what we’re looking for, like customer service and multitasking.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to explore more about our amazing company culture.
How to prepare for a job interview at IBIS
✨Know the Brand
Before your interview, take some time to research Accor and its various brands. Understand their values, mission, and what it means to be a Heartist®. This knowledge will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Full Time Multi Skilled Team Member, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. Highlighting these moments will demonstrate your proactive personality and commitment to guest satisfaction.
✨Demonstrate Flexibility
This role requires you to juggle multiple tasks, so be ready to discuss how you've successfully managed various responsibilities in previous jobs. Share specific instances where you adapted to changing priorities or stepped in to help out in different areas, showcasing your ability to be a team player.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for growth within the company, or how they promote a supportive environment. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
