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For Companies At a Glance
- Tasks: Welcome guests, manage registrations, and ensure a smooth check-in/check-out experience.
- Company: Join Accor, a global leader in responsible hospitality with over 5,600 hotels worldwide.
- Benefits: Enjoy competitive pay, free hotel stays, discounts, and wellness support.
- Why this job: Be part of a caring team that values your growth and offers meaningful experiences.
- Qualifications: Some hospitality experience and excellent communication skills are required.
- Other info: Explore career opportunities across 5000 hotels in over 100 countries.
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in responsible hospitality, the Accor Group encompasses over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. Each brand has its unique personality, allowing you to find yourself, but all share a common ambition: to innovate and challenge the status quo.
By joining us, you become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. It’s a supportive place to grow, fulfill yourself, explore other professions, and pursue career opportunities within your hotel or across the globe.
You will enjoy exclusive benefits tailored to the sector and beyond, along with strong recognition for your daily commitment.
Everything you do with us will offer a deep sense of purpose, creating lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.
Hospitality is a work of heart.
Join us and become a Heartist.
Job Description
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide helpful information.
- Attend to all incoming calls via the switchboard professionally and politely, striving for Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety.
Qualifications
- Some experience in hospitality or a customer-facing role.
- Excellent communication skills.
- Strong organizational skills.
- A positive, can-do attitude.
Additional Information
- Competitive salary.
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C applies).
- Discounted hotel rates worldwide in Accor Hotels.
- Opportunities for continuous learning and development through our Accor Academy.
- Support for your wellbeing in both professional and personal aspects.
- Explore limitless opportunities across 5000 hotels in over 100 countries.
- Participate in initiatives to promote a more inclusive and sustainable world.
- Many more benefits and perks aimed at helping you grow and express your personality.
- You must be eligible to live and work in the UK and possess a current work visa to apply.
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Front Office Team Member- Part time contract employer: IBIS
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member- Part time contract
✨Tip Number 1
Familiarise yourself with Accor's values and mission. Understanding their commitment to responsible hospitality and the concept of being a 'Heartist' will help you align your responses during interviews, showcasing your passion for customer service.
✨Tip Number 2
Highlight any previous experience in hospitality or customer-facing roles during your conversations. Be ready to share specific examples of how you've provided excellent service or resolved customer issues, as this will demonstrate your suitability for the role.
✨Tip Number 3
Prepare to discuss your organisational skills and how they contribute to a smooth front office operation. Think of scenarios where your ability to multitask or manage time effectively made a difference in a busy environment.
✨Tip Number 4
Showcase your positive attitude and willingness to learn. Accor values personal growth, so expressing your eagerness to develop within the company can set you apart from other candidates.
We think you need these skills to ace Front Office Team Member- Part time contract
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Front Office Team Member position. Tailor your application to highlight relevant experience in hospitality or customer-facing roles.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience, skills, and achievements related to hospitality. Emphasise your communication skills and any previous roles that demonstrate your ability to provide excellent customer service.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and why you want to join Accor. Mention specific aspects of the company that resonate with you, such as their commitment to responsible hospitality and creating memorable experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at IBIS
✨Show Your Passion for Hospitality
Accor values individuals who are passionate about hospitality. During the interview, share your experiences that highlight your love for customer service and how you strive to create memorable experiences for guests.
✨Demonstrate Strong Communication Skills
As a Front Office Team Member, excellent communication is key. Be prepared to discuss how you've effectively communicated with customers in previous roles, and practice clear and polite responses during the interview.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Provide examples of how you've managed multiple tasks or prioritised responsibilities in a busy environment, showcasing your ability to maintain efficiency under pressure.
✨Emphasise a Positive Attitude
A can-do attitude is essential for this position. Convey your enthusiasm and willingness to tackle challenges head-on, and share instances where your positivity has made a difference in a team or customer interaction.