At a Glance
- Tasks: Be the welcoming face of our hotel, creating memorable experiences for guests.
- Company: Join the vibrant team at IBIS London City Shoreditch.
- Benefits: Earn £14.80/hour, enjoy free stays, discounts, and career growth opportunities.
- Other info: Diverse and inclusive workplace with training and support for your success.
- Why this job: Make a real impact on guests' experiences while developing your skills.
- Qualifications: Customer service skills and a positive attitude are key; experience with Opera Cloud is a plus.
Job Title: Front Office Team Member (Receptionist)
Contract: Part‑time, Permanent, 23.4 hours per week. Start date: 1/08/2026.
Responsibilities
- Are the ‘face of IBIS London City Shoreditch’, extending a warm welcome to our guests, putting their well‑being at the heart of everything you do, while adding your personal touch to their stay.
- Being present and visible in the lobby and contributes to guests’ sense of well being and loyalty, by establishing a warm and personalized relationship. You are responsible for an incredible hello and goodbye for our guests to make them feel welcome!
- Gives priority to guest relations, while taking care to respect administrative procedures that need to be followed.
- Look to create sparkles (memorable moments) for our guests.
- Anticipates guests’ needs and takes them into consideration. Handles guests’ requests for information and provides answers; puts them in contact with the appropriate people.
- Is ready to jump across to the bar if required and assist our Food and Beverage team to ensure guests.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
Qualifications
- Prior experience working with Opera Cloud or a related system is preferable but not mandatory.
- Fluency in English.
- Customer Service.
- Positive problem solving approach.
- Time‑Keeping.
- Organised.
- Multi‑tasking.
- Able to work under pressure.
To help you navigate your role, and support your success you will be trained in all front‑of‑house related functions and the safety of the property and people.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Benefits
- Salary – £14.80 / hour
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- Complimentary stays in UK hotel (Bonus Breaks Vouchers – subject to availability and T&C)
- Pension Scheme
- Talent gym access
- Additional holidays with service
- Delicious complimentary meals on duty prepared by our creative chefs
- Career opportunities across a network of international brands
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5,000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
- And more: recommend a friend scheme; Employee Advisory Service (all benefits subject to availability and T&C)
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Information on the processing of personal data –
When you submit an application to IBIS London City Shoreditch, trading as Accor Invest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third‑party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates’ personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
https://d1550xk4f2usak.cloudfront.net/wp-content/uploads/2023/03/01104624/Employee-Privacy-Policy-ENG-2022.pdf
Front Office Team Member - Part Time 23.4 hours per week employer: IBIS
At IBIS London City Shoreditch, we pride ourselves on creating memorable moments for our guests while fostering a vibrant and inclusive work culture. As part of the Accor network, you will enjoy competitive pay, free stays in our UK hotels, and access to continuous learning opportunities through the Accor Academy, all within a supportive environment that encourages personal and professional growth. Join us to be part of a team that values your individuality and offers limitless opportunities across a global hospitality leader.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Member - Part Time 23.4 hours per week
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at IBIS and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front Office Team Member - Part Time 23.4 hours per week
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at IBIS that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at IBIS.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at IBIS get a sense of who you are beyond your experience!
How to prepare for a job interview at IBIS
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at IBIS and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
