Front Office Team Member

OverviewCompany Description

Salary: £12.81/hourIncrease to: £13.45/hour by 1st April 2026.

Applicants with current right to work in the UK

Job DescriptionWhat is in it for you:

ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)

Free night stays in our UK hotels (T&C Applies)

Complimentary Staff meal

Uniform provided

28 days holidays per year (up to 33 with length of service)

Recommend a Friend Incentive

Employee Assistance Program: support your wellbeing in your professional and personal lives

Pension Scheme

Company sick pay

Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships

Participate actively in initiatives to build a more inclusive and sustainable world

And many more benefits and perks

Our objective is simple: make you grow and give you the spark to unleash your personality

Front Office RoleAs our next Front Office Team Member, you…

Are the \’face of Ibis Edinburgh South Bridge, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Ensure a wonderful guest experience.

Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.

Ensuring that all charges are accurate and posted on a timely basis.

Handling all calls promptly and professionally.

Document accurately all internal and guest messages.

Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.

Attend to other duties as requested by Management and Supervisors

Qualifications

Prior experience working with OPERA cloud will be valued.

Fluency in English

Customer Service

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

Additional InformationOur mission at Ibis Edinburgh Centre South Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling – whatever brings you here, we have something for you!

If you feel you are the right candidate for the role as our Front Office Team Member please click \’apply\’ now! We\’d love to hear from you!

One more thing…By working at the Ibis Edinburgh Centre South Bridge you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor\’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

I\’m interested

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