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- Tasks: Welcome guests and ensure a fantastic experience at Ibis Edinburgh South Bridge.
- Company: Join Accor, a global leader in hospitality, known for its inclusive culture.
- Benefits: Enjoy discounts, free stays, staff meals, 28 days holiday, and more perks!
- Why this job: Be the face of our hotel, connect with guests, and grow your career in hospitality.
- Qualifications: Customer service experience is valued; fluency in English is essential.
- Other info: Training provided for all front-of-house functions; diversity and inclusion are key values.
Salary: £12.81/hour
Applicants with current right to work in the UK
What is in it for you:
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
- Free night stays in our UK hotels (T&C Applies)
- Complimentary Staff meal
- Uniform provided
- 28 days holidays per year (up to 33 with length of service)
- Recommend a Friend Incentive
- Employee Assistance Program: support your wellbeing in your professional and personal lives
- Pension Scheme
- Company sick pay
- Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality.
As our next Front Office Team Member, you…
- Are the ‘face of Ibis Edinburgh South Bridge, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Ensure a wonderful guest experience.
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Ensuring that all charges are accurate and posted on a timely basis.
- Handling all calls promptly and professionally.
- Document accurately all internal and guest messages.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors.
Qualifications:
- Prior experience working with OPERA cloud will be valued.
- Fluency in English.
- Customer Service.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Our mission at Ibis Edinburgh Centre South Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
If you feel you are the right candidate for the role as our Front Office Supervisor please click ‘apply’ now! We’d love to hear from you!
One more thing… By working at the Ibis Edinburgh Centre South Bridge you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front Office Team Member employer: IBIS
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Familiarise yourself with the OPERA cloud system, as prior experience is valued for this role. You can find online tutorials or resources to help you understand its functionalities better.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter at the front desk. Think about how you would handle guest complaints or special requests to demonstrate your problem-solving abilities.
✨Tip Number 3
Research Ibis Edinburgh Centre South Bridge and its offerings. Knowing the hotel’s facilities and services will allow you to promote them effectively during your interactions with guests.
✨Tip Number 4
Network with current or former employees of Accor hotels to gain insights into the company culture and expectations. This can give you an edge in understanding what they value in a Front Office Team Member.
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any familiarity with OPERA cloud. Use specific examples that demonstrate your ability to provide excellent guest experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your personal values align with Ibis's mission to create memorable moments for guests.
Showcase Your Communication Skills: Since the role involves handling calls and guest interactions, emphasise your strong communication skills. Provide examples of how you've effectively resolved customer queries in the past.
Highlight Your Team Spirit: Mention any previous experience working in a team environment. Discuss how you contribute to a positive workplace culture and support your colleagues, which is essential for a Front Office Team Member.
How to prepare for a job interview at IBIS
✨Show Your Customer Service Skills
As a Front Office Team Member, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Familiarise Yourself with OPERA Cloud
If you have prior experience with OPERA cloud, be ready to discuss it in detail. If not, do some research on the system and its functionalities, as this knowledge can set you apart from other candidates.
✨Emphasise Your Team Spirit
Highlight your ability to work well in a team environment. Share instances where you collaborated with colleagues to enhance guest experiences or improve operational efficiency, as teamwork is essential in hospitality.
✨Demonstrate Your Passion for Hospitality
Express your enthusiasm for the hospitality industry and the specific role. Discuss what excites you about creating memorable moments for guests and how you align with the company's mission to connect hearts.
