At a Glance
- Tasks: Welcome guests, manage reservations, and ensure excellent service at our hotel.
- Company: Join Ibis Cambridge Central Station, part of the global Accor hospitality family.
- Benefits: Enjoy competitive pay, flexible hours, hotel discounts, and career growth opportunities.
- Other info: Receive training and a complimentary one-night stay to understand guest needs.
- Why this job: Be part of a friendly team, create memorable experiences, and develop your hospitality skills.
- Qualifications: A passion for hospitality and strong communication skills; experience is a plus but not required.
Company Description
Why joining Ibis Cambridge? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Our mission at Ibis Cambridge Central Station is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team!
Job Description
- Welcome guests to the hotel and ensure service is handled excellently.
- Register guests and process payments.
- Update guest information in the system.
- Take and confirm reservations for guests.
- Answer any queries guests may have regarding in-house facilities and local tourist information.
- Deliver excellent service to customers and ensure quality standards are consistently met.
- Maintain clean and organized work areas.
- Handle guest complaints and remarks promptly, providing timely responses.
- Pay close attention to detail and ensure quality in all aspects of your work.
- Be open to embracing change and adapting to new circumstances.
Why Join Us?
- Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one-night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
Qualifications
- A friendly, guest-focused personality with a passion for hospitality.
- Experience in hospitality is preferred but not required.
- Ability to work independently and manage shifts responsibly.
- Strong communication skills and a problem-solving mindset.
- Ability to cope well under pressure.
- Availability to work weekdays and weekends.
Additional Information
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Receptionist, you will become part of a friendly team of 40 talents.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
One more thing…
By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
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Front Office Team Member in Cambridge employer: IBIS
At IBIS London City Shoreditch, we pride ourselves on creating memorable moments for our guests while fostering a vibrant and inclusive work culture. As part of the Accor network, you will enjoy competitive pay, free stays in our UK hotels, and access to continuous learning opportunities through the Accor Academy, all within a supportive environment that encourages personal and professional growth. Join us to be part of a team that values your individuality and offers limitless opportunities across a global hospitality leader.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Member in Cambridge
✨Tip Number 1
Familiarise yourself with the Ibis brand and its values. Understanding their mission to create memorable moments for guests will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, especially in a hospitality context. Role-play common scenarios you might encounter as a receptionist, such as handling guest queries or complaints, to demonstrate your problem-solving mindset and friendly personality.
✨Tip Number 3
Showcase your adaptability by discussing past experiences where you've successfully managed change or worked under pressure. This will highlight your ability to cope well in a fast-paced environment, which is crucial for a Front Office Team Member.
✨Tip Number 4
Take advantage of any opportunities to visit the hotel or similar establishments. Experiencing the environment first-hand can provide valuable insights into guest needs and expectations, which you can reference in your discussions with us.
We think you need these skills to ace Front Office Team Member in Cambridge
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and qualifications required for the Front Office Team Member position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your passion for hospitality and your desire to create memorable moments for guests. Mention specific experiences that demonstrate your guest-focused personality and problem-solving skills.
Highlight Relevant Experience:Even if you don't have direct experience in hospitality, think about transferable skills from previous jobs or volunteer work. Emphasise your communication skills, ability to work under pressure, and any customer service experience you may have.
Proofread Your Application:Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-written application shows attention to detail, which is crucial for a role in hospitality.
How to prepare for a job interview at IBIS
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your love for making guests feel welcome and valued.
✨Demonstrate Strong Communication Skills
As a Front Office Team Member, communication is key. Practice clear and confident responses to common interview questions, and be prepared to discuss how you would handle guest queries and complaints.
✨Highlight Problem-Solving Abilities
Prepare examples of past situations where you successfully resolved issues or handled difficult customers. This will showcase your problem-solving mindset and ability to cope under pressure.
✨Emphasise Adaptability
The hospitality environment can change rapidly. Be ready to discuss how you adapt to new circumstances and embrace change, as this is crucial for maintaining excellent service standards.
