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- Tasks: Lead the reception team and ensure exceptional guest experiences daily.
- Company: Join IBIS London City Shoreditch, dedicated to creating memorable moments for guests.
- Benefits: Enjoy £14.63/hour, free hotel stays, discounts, and career growth opportunities.
- Why this job: Be part of a fun, high-energy team focused on excellent customer service.
- Qualifications: Service-oriented personality with leadership experience in hospitality preferred.
- Other info: Fluency in English is essential; enjoy a complimentary stay to understand guest perspectives.
Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
As part of our team you can have:
- Salary – £14.63/hour
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Pension Scheme
- Talent gym access
- Additional holidays with service
- Delicious complimentary meals on duty prepared by our creative chefs
- Career opportunities across a network of international brands
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality (All benefits subject to availability and T&C)
As our next Reception Shift Leader, you…
- Welcome the guests and provide support and leadership to all Reception Team Members.
- Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
- Ensure department policies and procedures are well understood by all employees and observed in tasks performed.
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
- Ensure employees are informed daily about priorities to personalize service.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
A little more information:
- Contract Type - Permanent
- Shift - Full Time /169 hours
- Start Date - As soon as possible
- Location - Shoreditch, London
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests. Our hotel offers 348 rooms, Restaurant & Bar. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
If you feel you are the right candidate for the role as our Reception Team Leader, please click ‘apply’ now! We’d love to hear from you!
Qualifications:
- Service focused personality is essential.
- Previous experience in a similar leadership role is an asset.
- Prior experience working with FOLS/ OPERA or a related system at ACCOR / Hospitality.
- Strong interpersonal and problem solving abilities and the ability to lead by example.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front Office Shift Leader employer: IBIS
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Shift Leader
✨Tip Number 1
Familiarise yourself with the IBIS brand and its values. Understanding their mission to create memorable moments for guests will help you align your responses during interviews and demonstrate your commitment to their customer service ethos.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to share specific examples of how you've successfully led a team, resolved guest concerns, or improved service standards, as these are key aspects of the Front Office Shift Leader position.
✨Tip Number 3
Brush up on your knowledge of FOLS/OPERA systems. If you have prior experience with these systems, be ready to discuss how you've used them to enhance guest experiences or streamline operations in your previous roles.
✨Tip Number 4
Prepare to showcase your problem-solving skills. Think of scenarios where you've had to think on your feet to resolve issues quickly and effectively, as this will demonstrate your ability to handle guest concerns and lead your team under pressure.
We think you need these skills to ace Front Office Shift Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Front Office Shift Leader position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality, particularly in leadership roles. Emphasise your service-focused personality and any relevant systems you have worked with, such as FOLS or OPERA.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service and led teams in the past. Make sure to convey your understanding of the importance of guest satisfaction.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at IBIS
✨Showcase Your Leadership Skills
As a Front Office Shift Leader, demonstrating your leadership abilities is crucial. Be prepared to share specific examples of how you've successfully led a team in the past, highlighting your problem-solving skills and ability to motivate others.
✨Emphasise Customer Service Experience
This role is all about guest satisfaction, so make sure to discuss your previous customer service experiences. Share stories that illustrate your commitment to providing high-quality service and how you handle guest concerns effectively.
✨Familiarise Yourself with Hotel Systems
Since prior experience with FOLS/OPERA or similar systems is an asset, take some time to brush up on these systems before your interview. Being knowledgeable about the tools used in the industry will show your preparedness and eagerness to hit the ground running.
✨Understand the Company Culture
Research IBIS London City Shoreditch and its mission to create memorable moments for guests. Understanding their values and culture will help you align your answers with what they are looking for, making you a more appealing candidate.
