At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest experiences and smooth operations.
- Company: Join a vibrant hotel known for its commitment to guest satisfaction.
- Benefits: Competitive pay, career growth opportunities, and a supportive work environment.
- Other info: Dynamic role with a focus on teamwork and guest engagement.
- Why this job: Be the face of the hotel and make a real difference in guests' stays.
- Qualifications: Experience in front office operations and strong leadership skills.
The predicted salary is between 38000 - 40000 £ per year.
Job Summary
- Contract Type: Permanent / Full Time
- Salary: £18.30 per hour
- Start date: 1st of May
As our next Front Office Manager, you will…
Responsibilities
- Be passionate about guests and delivering exceptional service.
- Bring strong knowledge and experience across front office operations.
- Take a hands‑on, organised, and supportive approach with your team.
- Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
- Be results‑driven and understand what’s needed to achieve hotel goals.
Key Missions
- Ensure all Front Office policies and procedures are strictly followed.
- Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
- Communicate effectively and collaboratively with all other hotel departments.
- Lead by example on shift, setting the tone for the guest experience.
- Ensure all team members understand brand standards and deliver consistently.
- Balance operational, administrative, and colleague needs effectively.
- Handle complaints with confidence and empathy.
- Manage staff planning, scheduling, and budget adherence to optimise productivity.
- Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment.
Front Office Manager employer: IBIS
At IBIS London City Shoreditch, we pride ourselves on creating memorable moments for our guests while fostering a vibrant and inclusive work culture. As part of the Accor network, you will enjoy competitive pay, free stays in our UK hotels, and access to continuous learning opportunities through the Accor Academy, all within a supportive environment that encourages personal and professional growth. Join us to be part of a team that values your individuality and offers limitless opportunities across a global hospitality leader.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest service and team management. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your passion for guest satisfaction during interviews. Share specific examples of how you've handled complaints or improved guest experiences in the past. This will demonstrate that you’re not just about the job, but truly care about delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Front Office Manager position!
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for guest service shine through. We want to see how much you care about creating exceptional experiences for guests, so share any relevant stories or examples that highlight this.
Highlight Your Experience:Make sure to showcase your knowledge and experience in front office operations. We’re looking for someone who knows the ins and outs of the role, so don’t hold back on detailing your previous roles and responsibilities.
Be Organised and Clear:Keep your application well-structured and easy to read. We appreciate clarity, so use bullet points where necessary and make sure your key skills and experiences stand out. This will help us see how you can bring organisation to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at IBIS
✨Know Your Guest Service Inside Out
As a Front Office Manager, your passion for guest service is key. Brush up on the latest trends in hospitality and think of examples where you've gone above and beyond for guests. This will show your commitment to exceptional service.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading teams. Think of specific situations where you’ve motivated your team or resolved conflicts. Highlighting your hands-on approach will resonate well with interviewers looking for someone who can set the tone for the guest experience.
✨Be Ready for Scenario Questions
Expect questions about how you would handle various situations, like guest complaints or operational challenges. Practise your responses to demonstrate your proactive problem-solving skills and ability to maintain high standards under pressure.
✨Understand the Hotel's Brand Standards
Research the hotel’s brand and its values. Be prepared to discuss how you can uphold these standards in your role. Showing that you align with their mission will make you a more attractive candidate.
