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- Tasks: Serve food and drinks, maintain cleanliness, and ensure a great guest experience.
- Company: Join Ibis Edinburgh Centre South Bridge, part of the global Accor hospitality family.
- Benefits: Enjoy hotel discounts, free meals, training opportunities, and 28 days holiday per year.
- Why this job: Be part of a vibrant team creating memorable moments for guests in a fun environment.
- Qualifications: Passionate about customer service, fluent in English, and a team player.
- Other info: Diversity and inclusion are at our core; we welcome all talents!
Company Description
Join us at Accor, where life pulses with passion!
- Contract Type: Permanent / Flexible hours
- Salary: £13.88 per hour
- Start date: December 2025
- How to apply: Please send your application to Elena.ALLA@accor.com
Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
As part of our team you can have:
- Employee benefit card offering discounted rates at Accor worldwide up to 30% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Complimentary meals on duty and uniforms.
- 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
- Friends & Family Rates
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee VivUp program with direct access to GP, high street discounts and many more
- Work based Pension
Job Description
- Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
- Take orders and send them to kitchen staff through the POS system.
- Deliver orders promptly to the kitchen production area.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
- Any other reasonable request as required by your Supervisor or Hotel Management.
- Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
- Suggest any improvements that could be made to existing services or procedures.
- Attend training programmes and meetings as directed to constantly improve skills and knowledge.
Additional Information
A little more information:
- You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
- Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
- To ensure you can best welcome and care for our guests you will need to be fluent in English.
If you feel you are the right candidate for the role as our F&B Team Member , please click ‘apply’ now! We’d love to hear from you!
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Food & Beverage team member employer: IBIS
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage team member
✨Tip Number 1
Show your passion for customer service during any interactions you have with the team or during the interview process. Share specific examples of how you've created memorable experiences for customers in the past.
✨Tip Number 2
Familiarise yourself with the Ibis brand and its values. Understanding their mission to create memorable moments will help you align your answers and demonstrate that you're a good fit for their culture.
✨Tip Number 3
Practice your communication skills, especially in a fast-paced environment. You might be asked to role-play scenarios where you need to take orders or handle customer queries, so being prepared can set you apart.
✨Tip Number 4
Network with current or former employees of Ibis or Accor. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Food & Beverage team member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you've worked in fast-paced environments or have had direct interaction with guests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the food and beverage industry. Mention specific experiences that demonstrate your ability to connect with customers and work as part of a team.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, teamwork, and attention to detail. Use examples from past experiences to illustrate these skills.
Show Enthusiasm: Express your excitement about the opportunity to work at Ibis Edinburgh Centre South Bridge. Mention how you resonate with their mission to create memorable moments for guests and how you can contribute to that goal.
How to prepare for a job interview at IBIS
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for customer service and hospitality during the interview. Share specific examples of how you've created memorable experiences for guests in the past, as this aligns perfectly with the company's mission.
✨Demonstrate Teamwork Skills
Since the role requires working closely with a team, be prepared to discuss your experience in collaborative environments. Highlight instances where you successfully worked with others to achieve a common goal, ensuring every guest leaves happy.
✨Prepare for Role-Specific Questions
Anticipate questions related to food and beverage service, such as handling orders or maintaining hygiene standards. Familiarise yourself with common practices in the industry to show that you're knowledgeable and ready to take on the responsibilities.
✨Exude a Positive Attitude
Your upbeat personality is key for this role. During the interview, maintain a positive demeanour and engage with your interviewer. This will help convey that you can connect with guests and create a welcoming atmosphere.
