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- Tasks: Be the friendly face of hospitality, managing guest bookings and ensuring a smooth experience.
- Company: Join Ibis Cambridge Central Station, part of the global Accor network.
- Benefits: Earn ÂŁ13.45/hour, enjoy complimentary hotel stays, and access career growth opportunities.
- Other info: Flexible hours, apprenticeship opportunities, and a one-night stay to understand guest needs.
- Why this job: Make memorable moments for guests while developing your skills in a supportive team.
- Qualifications: Previous hospitality experience and strong communication skills are a plus.
The predicted salary is between 28000 - 30000 ÂŁ per year.
At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!
As a Reservations Coordinator, you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction.
Key responsibilities:- Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels.
- Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential.
- Efficiently manage bookings, including changes and cancellations.
- Record guest preferences and special requests for seamless communication with departments.
- Collaborate with the front office and teams to optimise occupancy and guest satisfaction.
- Ensure accurate reservation details and smooth check-ins for every guest.
- Previous experience in reservations or office roles within hospitality.
- Familiarity with Opera Cloud or similar systems is a plus.
- Strong communication, organisational, and problem-solving skills.
- Positive attitude, professional appearance, and a passion for hospitality.
- Flexible with work hours and adaptable to changing needs.
- Fluent in English (additional languages are a bonus).
- Competitive salary, £13.45/ hours, and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
- Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Monday to Friday Discount for you and your friends & family in all Accor Hotel worldwide.
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one-night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. By joining us as a Reservations Coordinator, you will become part of a friendly team of 40 talents. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing… By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Reservations Coordinator in Cambridge employer: IBIS
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator in Cambridge
✨Tip Number 1
Get to know the company inside out! Research Ibis Cambridge Central Station and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Reservations Coordinator, you'll be the first point of contact for guests. Role-play with friends or family to get comfortable handling enquiries and showcasing your hospitality skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Reservations Coordinator in Cambridge
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight how you've made guests feel welcome and valued. We want to see your enthusiasm for creating memorable moments.
Tailor Your Application: Make sure to customise your CV and cover letter for the Reservations Coordinator role. Highlight relevant experience in reservations or office roles, and mention any familiarity with systems like Opera Cloud. We appreciate when you connect your skills to what we do!
Be Professional Yet Approachable: Your written communication should reflect professionalism while also being friendly. Use a warm tone in your emails and cover letter, as this mirrors the welcoming atmosphere we strive for at Ibis Cambridge Central Station.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IBIS
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Ibis brand and its values. Understand what makes their hospitality unique and be ready to discuss how your passion for making guests feel welcome aligns with their mission.
✨Practice Makes Perfect
Rehearse common interview questions related to reservations and customer service. Think about scenarios where you've handled guest enquiries or resolved issues, and be prepared to share those experiences confidently.
✨Show Off Your Skills
Highlight your organisational and communication skills during the interview. Be ready to explain how you would manage bookings and handle changes or cancellations efficiently, showcasing your problem-solving abilities.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about team dynamics or how they ensure guest satisfaction, which ties back to your role as a Reservations Coordinator.