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- Tasks: Lead the front office team and ensure exceptional guest experiences.
- Company: Join Ibis Cambridge Central Station, a leader in hospitality.
- Benefits: Competitive salary, bonuses, flexible rota, and hotel discounts.
- Why this job: Make memorable moments for guests while growing your career.
- Qualifications: Experience in front office leadership and excellent customer service skills.
- Other info: Enjoy a supportive team culture and opportunities for international development.
The predicted salary is between 28800 - 43200 ÂŁ per year.
At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!
As our next Reception Manager, you will:
- Be passionate about guests and delivering exceptional service.
- Bring strong knowledge and experience across front office operations.
- Take a hands-on, organised, and supportive approach with your team.
- Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
- Be results-driven and understand what’s needed to achieve hotel goals.
Your key missions:
- Ensure all Front Office policies and procedures are strictly followed.
- Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
- Communicate effectively and collaboratively with all other hotel departments.
- Lead by example on shift, setting the tone for the guest experience.
- Ensure all team members understand brand standards and deliver consistently.
- Balance operational, administrative, and colleague needs effectively.
- Oversee group and meeting room bookings alongside the F&B Manager.
- Handle complaints with confidence and empathy.
- Manage staff planning, scheduling, and budget adherence to optimise productivity.
- Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment.
Who are we looking for?
- Previous experience in a similar Front Office leadership role is preferred.
- Strong system knowledge, Opera Cloud or similar PMS is a bonus.
- Friendly, approachable, with excellent customer service skills.
- Highly organised with strong attention to detail.
- A positive, team-oriented leader.
- Able to work effectively under pressure.
- Flexible with working hours, including shifts, weekends, and bank holidays.
- Must have the right to work in the UK.
Why Join Us?
- Competitive salary and benefits package, including bonus up to 10% annual performance bonus, pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one-night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. By joining us as a Reception Manager, you will become part of a friendly team of 40 talents. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Job Type: Full Time Expected hours: 39 hours per week. Ready to discover more? Get in touch with us. We would love to hear from you.
By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Reception Manager in Cambridge employer: IBIS
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in Cambridge
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like guest complaints or special requests. Being able to demonstrate your problem-solving skills during the interview will set you apart from other candidates.
✨Tip Number 3
Network with current employees if you can. Reach out on LinkedIn or through mutual connections to get insider tips about the role and the team. Plus, having a referral can give you a leg up in the application process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and really want to be part of the Ibis Cambridge Central Station family.
We think you need these skills to ace Reception Manager in Cambridge
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you made guests feel welcome and valued. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable moments.
Highlight Relevant Experience: Make sure to detail your previous roles in front office operations or similar leadership positions. We’re keen on seeing how your past experiences align with the responsibilities of a Reception Manager. Don’t forget to mention any system knowledge like Opera Cloud if you have it!
Be Organised and Clear: Keep your application neat and structured. Use clear headings and bullet points to make it easy for us to read. A well-organised application reflects your attention to detail, which is super important in this role!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at IBIS
✨Know Your Guests
Before the interview, research Ibis Cambridge Central Station and understand their mission to create memorable moments for guests. Be ready to discuss how your passion for hospitality aligns with their values and how you can enhance the guest experience.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team, handled complaints, or improved guest satisfaction. Highlight your hands-on approach and how you support your team.
✨Be Proactive in Problem-Solving
Think of scenarios where you've had to react quickly to guest feedback or operational challenges. During the interview, share these experiences and explain how you found suitable solutions that led to positive outcomes, showcasing your proactive mindset.
✨Understand the Importance of Communication
Effective communication is key in hospitality. Be prepared to discuss how you’ve collaborated with other departments in previous roles. Emphasise your ability to communicate clearly and effectively, ensuring smooth operations and high levels of guest satisfaction.