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- Tasks: Be the friendly face of our hotel, ensuring guests feel welcome and their bookings run smoothly.
- Company: Join Ibis Cambridge Central Station, where hospitality meets innovation.
- Benefits: Earn ÂŁ13.45/hour, enjoy complimentary stays, and access a great benefits package.
- Other info: Flexible hours, career growth opportunities, and a commitment to diversity and inclusion.
- Why this job: Make memorable moments for guests while growing your career in a supportive team.
- Qualifications: Experience in hospitality or reservations, with strong communication and organisational skills.
The predicted salary is between 27800 - 27800 ÂŁ per year.
At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want you to be part of our team!
As a Hotel Administrator, you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction.
Key Responsibilities- Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels.
- Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential.
- Efficiently manage bookings, including changes and cancellations.
- Record guest preferences and special requests for seamless communication with departments.
- Collaborate with the front office and teams to optimise occupancy and guest satisfaction.
- Ensure accurate reservation details and smooth check-ins for every guest.
- Previous experience in reservations or office roles within hospitality.
- Familiarity with Opera Cloud or similar systems is a plus.
- Strong communication, organisational, and problem-solving skills.
- Positive attitude, professional appearance, and a passion for hospitality.
- Flexible with work hours and adaptable to changing needs.
- Fluent in English (additional languages are a bonus).
- Competitive salary, £13.45/hour, and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
- Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Monday to Friday.
- Discount for you and your friends & family in all Accor Hotels worldwide.
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one-night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Hotel Administrator in Cambridge employer: IBIS
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Administrator in Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ibis Cambridge Central Station. Understand their mission and values, and think about how your passion for hospitality aligns with theirs. This will help you stand out as someone who truly cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to guest service and reservations. Think about specific examples from your past experience that showcase your skills in communication and problem-solving. We want you to shine!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you present yourself professionally, reflecting the positive attitude and professional appearance that Ibis is looking for. It shows you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Hotel Administrator role.
We think you need these skills to ace Hotel Administrator in Cambridge
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences where you've made guests feel welcome or gone the extra mile to ensure their satisfaction. We want to see that you genuinely care about creating memorable moments.
Tailor Your Application: Make sure to customise your CV and cover letter for the Hotel Administrator role. Highlight relevant experience in reservations or office roles, and mention any familiarity with systems like Opera Cloud. This shows us you're serious about the position and understand what we're looking for.
Be Professional Yet Approachable: Since you'll be the first point of contact for our guests, your written communication should reflect professionalism while still being friendly. Use a warm tone in your application to demonstrate how you'd interact with guests. We love a positive attitude!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Ibis Cambridge Central Station!
How to prepare for a job interview at IBIS
✨Know the Company Inside Out
Before your interview, take some time to research Ibis Cambridge Central Station. Understand their mission and values, especially their focus on creating memorable moments for guests. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Hotel Administrator, strong communication is key. During the interview, practice clear and confident responses. You might even want to prepare examples of how you've handled guest enquiries or resolved issues in the past. This will demonstrate your ability to connect with guests and provide excellent service.
✨Highlight Your Organisational Skills
Being organised is crucial in this role. Share specific instances where you’ve successfully managed bookings or handled multiple tasks at once. This will reassure the interviewers that you can maintain high standards of guest satisfaction while juggling various responsibilities.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones about the team culture, opportunities for growth, or how they handle guest feedback. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.