At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and ensure a memorable stay.
- Company: Join Accor, a global leader in hospitality with a heart.
- Benefits: Enjoy discounted stays, free meals, tips, and exclusive perks.
- Why this job: Be part of a passionate team creating unforgettable experiences for guests.
- Qualifications: Customer service skills and a friendly attitude are essential.
- Other info: Flexible part-time hours with opportunities for growth in a supportive environment.
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are.
As a part of our front office team you will take care of guests from their arrival through to their departure. Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay. Completing all audit tasks as specified by the Night Auditors checklist. Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills. Attend to other duties as requested by Management and Supervisors.
Benefits:
- Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
- Discounts with key partners.
- 2 free weekend breaks per year in the UK.
- Pension (Subject to availability and T&C).
- Meal provided whilst on duty.
- Uniform provided.
- Double Time Bank Holiday Pay.
- Discounted food.
- Employee discount.
- Friends & Family discount.
- Eye test voucher.
- Cycle to work scheme.
- Sick pay.
- Tips.
Employment Details:
- Job Types: Part-time, Permanent.
- Part-time hours: 24 - 32 per week.
- Salary: £13.12 per hour.
- Work Location: In person.
- Schedule: 8 hour shift from 11pm till 7:18 am. Weekend and Bank holiday availability.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Part Time Night Receptionist in Bristol employer: IBIS
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Night Receptionist in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Accor's values and mission. This way, you can show how your vibe aligns with their Heartist® philosophy. It’s all about passion and hospitality, so let that shine through!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you’d handle guest interactions and showcase your customer service skills. Remember, they want to see your personality and how you connect with others.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look sharp and professional. A neat appearance reflects your respect for the role and the company. Plus, it’ll boost your confidence when you walk in!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And hey, don’t forget to apply through our website for a smoother process!
We think you need these skills to ace Part Time Night Receptionist in Bristol
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! We want to see how you connect with the idea of creating memorable experiences for guests. Share any relevant experiences that highlight your passion and commitment to service.
Tailor Your Application: Make sure to customise your application to fit the role of Night Receptionist. Highlight your skills in customer service, attention to detail, and ability to handle various tasks efficiently. We appreciate when candidates take the time to align their experiences with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We love a well-structured application that’s easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the details about the role right there!
How to prepare for a job interview at IBIS
✨Know Your Stuff
Familiarise yourself with Accor's values and the specific role of a Night Receptionist. Understand what it means to be a Heartist® and how you can contribute to creating memorable experiences for guests.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to respond promptly and courteously, as this is crucial in hospitality.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle various situations, like dealing with a difficult guest or managing multiple tasks during busy periods. Think through your responses and practice them to sound confident.
✨Dress the Part
Even though it's a night shift, make sure you present yourself well. Dress smartly and professionally to show that you take the opportunity seriously and are ready to represent the Accor brand.