At a Glance
- Tasks: Deliver top-notch customer service and manage guest accounts at our front desk.
- Company: Join the vibrant IBIS team in Bristol, known for its welcoming atmosphere.
- Benefits: Earn £13.95 per hour, enjoy discounted hotel stays, and free meals while working.
- Other info: Flexible part-time hours (16-24 hours per week) with opportunities for growth.
- Why this job: Be part of a dynamic team and enhance guest experiences every day.
- Qualifications: Great communication skills and a passion for hospitality.
The predicted salary is between 29000 - 29000 £ per year.
IBIS in Bristol is seeking a front office team member to provide excellent customer service from guest arrival to departure. Responsibilities include completing audit tasks, maintaining guest accounts, and promoting hotel facilities.
The role offers part-time hours (16 – 24 hours per week), with a pay rate of £13.95 per hour, alongside various employee benefits such as discounted hotel stays and meals provided while on duty.
Night Front Desk Specialist – Guest Experience & Security in Bristol employer: IBIS
IBIS in Bristol is an excellent employer that prioritises a supportive work culture and employee well-being. With flexible part-time hours and competitive pay, team members enjoy unique benefits such as discounted hotel stays and complimentary meals during shifts, fostering a rewarding environment for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk Specialist – Guest Experience & Security in Bristol
✨Tip Number 1
Make sure you know the ins and outs of the hotel industry. Brush up on your customer service skills and be ready to showcase how you can enhance the guest experience. We want to see your passion for hospitality!
✨Tip Number 2
When you get that interview, don’t just talk about your past jobs. Share specific examples of how you've handled guest complaints or gone above and beyond for customers. We love hearing about real-life experiences!
✨Tip Number 3
Dress the part! First impressions matter, especially in a front desk role. Show up looking sharp and professional, as it reflects your commitment to providing excellent service.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for enthusiastic team members who are ready to make a difference in our guests' experiences.
We think you need these skills to ace Night Front Desk Specialist – Guest Experience & Security in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond for guests in the past, so share those stories!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Night Front Desk Specialist role.
Tailor Your Application:Make sure to customise your application for this specific role at IBIS. Mention how your skills align with the responsibilities listed, like maintaining guest accounts and promoting hotel facilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IBIS
✨Know the Hotel Inside Out
Before your interview, make sure you research IBIS and its offerings. Familiarise yourself with their facilities and services so you can confidently discuss how you would promote them to guests.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond for a guest, as this will demonstrate your commitment to guest experience.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations at the front desk. Practice responses to scenarios like dealing with a difficult guest or managing multiple tasks during busy periods.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of presenting yourself well in a hospitality role.
