At a Glance
- Tasks: Lead a dynamic team and ensure exceptional guest experiences at Ibis Bristol Centre.
- Company: Join the vibrant Ibis Bristol Centre, part of the global AccorHotels family.
- Benefits: Enjoy discounted hotel stays, free meals, and a cycle to work scheme.
- Other info: Exciting opportunities for career growth in a supportive environment.
- Why this job: Be the heart of hospitality and make a real difference in guests' stays.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
We are currently looking for a new Front Office Supervisor to work with the Front Office Manager at Ibis Bristol Centre.
Responsibilities
- Supervisory Role
- Oversee the team and ensure a smooth process.
- Training and induction of all new staff to agreed standards.
- Receive feedback from guests and ensure quick and effective handling of issues.
- Deal with complex enquiries and complaints from clients relating to reception functions.
- Manage daily issues that may arise within the team.
- Participate in monthly team meetings.
- Communicate effectively with other team members.
- Reception Duties
- Extend a warm, efficient welcome for customers.
- Check in and check out of guests’ procedures on the Information Technology system installed at the hotel.
- Respond to phone calls and occasionally take bookings.
- Collaborate closely with all hotel departments (Housekeeping, Maintenance, F&B) sharing or acquiring important information about special guest requests and needs.
- Rooming of guests and description of room features.
- Create cash register and daily closing.
- Invoice control and credit handling.
- Answer and fulfil all wishes and inquiries of the guests.
- Complaint handling.
- Epitomise the Heartists spirit in interactions with customers.
- Assist the Food and Beverage Department when required.
- Health / Safety
- Supervise the cleanliness of the workplace and the proper functioning of the equipment made available.
- Know and follow the procedures in the event of a fire evacuation.
- Know and apply the sustainable development programme policy.
- Ensure compliance with service, quality and hygiene standards.
- Apply safety rules in customer reception, particularly for customers with disabilities.
Benefits
- Discounted hotel stays across the world with Heartist AccorHotels Card.
- Free Bonus Breaks Voucher.
- Cyle to Work Scheme.
- Staff Uniforms Provided.
- Free Staff Car Park.
- Meal provided whilst on duty.
- Double time bank holiday pay.
Front Office Supervisor in Bristol employer: IBIS
At Ibis Bristol Centre, we pride ourselves on fostering a vibrant and supportive work culture that empowers our Front Office Supervisors to thrive. With comprehensive training programmes, opportunities for career advancement, and a range of benefits including discounted hotel stays and meal provisions, we ensure our employees feel valued and motivated. Join us in creating memorable experiences for our guests while enjoying a fulfilling career in the heart of Bristol.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Ibis or similar hotels. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to front office management. Think about how you’d handle guest complaints or train new staff. We want you to shine and show off your skills!
✨Tip Number 3
Show your passion for hospitality! When you get the chance to meet the team or during interviews, share your love for creating memorable guest experiences. It’s all about that Heartists spirit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, tailored just for you.
We think you need these skills to ace Front Office Supervisor in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Front Office Supervisor role. Highlight any supervisory experience and customer service skills, as these are key to what we’re looking for.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about hospitality and how you embody the Heartists spirit. Be genuine and let your personality come through.
Showcase Problem-Solving Skills:In your application, mention specific examples where you've successfully handled complaints or complex inquiries. We love seeing how you tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at IBIS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front Office Supervisor. Familiarise yourself with the key tasks like overseeing the team, handling guest complaints, and collaborating with other departments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully trained new staff or resolved conflicts within a team. Highlighting these skills will reassure the interviewer that you can manage daily issues and maintain a smooth operation.
✨Prepare for Guest Interaction Scenarios
Expect questions about how you'd handle specific guest complaints or complex inquiries. Think of real-life situations you've faced and how you resolved them. This will not only showcase your problem-solving skills but also your ability to embody the Heartists spirit in customer interactions.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety standards relevant to the hospitality industry. Be ready to discuss how you would ensure compliance with hygiene standards and safety rules, especially for customers with disabilities. This shows that you take the well-being of guests and staff seriously.
