At a Glance
- Tasks: Welcome guests, manage feedback, and conduct night audits in a vibrant hotel environment.
- Company: Join the IBIS team in Birmingham, part of the Accor Hotels family.
- Benefits: Enjoy a pension scheme, discounts at Accor Hotels, and training opportunities.
- Other info: Work 40 hours per week, including weekends and public holidays.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service experience is essential; hotel experience is a bonus.
The predicted salary is between 27640 - 27640 £ per year.
IBIS is seeking a Night Shift Team Member in Birmingham. This full-time role involves welcoming guests, managing guest feedback, and conducting night audits.
A previous customer service background is essential, while hotel experience is a plus.
Benefits include:
- Pension scheme
- Discount card for Accor Hotels
- Training and development opportunities
This role requires working weekends and public holidays, with an average of 40 hours per week at £13.25 per hour.
Night Front Desk, Guest Services & F&B Lead in Birmingham employer: IBIS
IBIS is an excellent employer that values its team members by offering a supportive work culture and numerous opportunities for personal and professional growth. Located in Birmingham, employees benefit from a competitive salary, a pension scheme, and exclusive discounts at Accor Hotels, all while being part of a dynamic environment that prioritises guest satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk, Guest Services & F&B Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when you're applying for roles like the Night Front Desk position.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or attend job fairs, be ready to introduce yourself and explain why you're the perfect fit for the role. Confidence is key, so rehearse what you want to say.
✨Tip Number 3
Show off your customer service skills! During interviews or networking events, share specific examples of how you've handled guest feedback or resolved issues in the past. This will demonstrate your experience and commitment to excellent service.
✨Tip Number 4
Don't forget to apply through our website! We regularly update our job listings, and applying directly can give you an edge. Plus, it shows you're genuinely interested in joining our team at IBIS.
We think you need these skills to ace Night Front Desk, Guest Services & F&B Lead in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've made guests feel welcome and valued in the past!
Tailor Your Application:Don’t just send a generic application! We love it when you customise your CV and cover letter to reflect the specific skills and experiences that match the Night Front Desk role.
Be Honest About Your Availability:Since this role involves working weekends and public holidays, be upfront about your availability. We appreciate transparency and want to know you’re ready for the night shift!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at IBIS
✨Know Your Customer Service Basics
Since a customer service background is essential for this role, brush up on your key customer service principles. Be ready to share specific examples of how you've handled guest feedback or resolved issues in the past. This will show that you understand the importance of guest satisfaction.
✨Familiarise Yourself with IBIS
Do a bit of research on IBIS and its values. Knowing about their services, culture, and what sets them apart can help you tailor your answers. It also shows genuine interest in the company, which can make a great impression.
✨Prepare for Night Audit Questions
Since conducting night audits is part of the job, be prepared to discuss any relevant experience you have with financial tasks or attention to detail. If you haven't done night audits before, think about how your skills can transfer to this responsibility.
✨Show Your Flexibility
This role requires working weekends and public holidays, so be ready to discuss your availability. Highlight your willingness to adapt to different shifts and how you manage work-life balance. This will demonstrate that you're committed to the role and can handle the demands of the position.
