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- Tasks: Welcome guests, manage reservations, and ensure a fantastic night experience.
- Company: A leading hotel chain in Birmingham with a focus on guest satisfaction.
- Benefits: Earn £13.25 per hour, enjoy a pension scheme, and access training opportunities.
- Other info: Work 40 hours a week, including weekends and holidays, in a dynamic environment.
- Why this job: Join a vibrant team and create memorable experiences for guests every night.
- Qualifications: Customer service experience and a friendly, engaging personality.
The predicted salary is between 27660 - 27660 £ per year.
A leading hotel chain in Birmingham is seeking a Night Shift Team Member to ensure guest satisfaction and handle reservations.
Responsibilities include:
- Welcoming guests
- Auditing room rates
- Managing bar service
Candidates should have prior customer service experience, ideally within hotels, and possess a sparkling personality.
The role requires working 40 hours per week, including weekends and holidays, and offers a pay rate of £13.25 per hour, alongside various benefits including a pension scheme and training opportunities.
Night Front Desk & Guest Experience Specialist in Birmingham employer: IBIS
Contact Detail:
IBIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Desk & Guest Experience Specialist in Birmingham
✨Tip Number 1
Make sure to showcase your customer service experience during interviews. We want to hear about those moments when you went above and beyond for a guest – it’s all about that sparkling personality!
✨Tip Number 2
Practice common interview questions related to hospitality. Think about how you would handle difficult situations or complaints, as this will show us you’re ready for the night shift challenges.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows us you’re genuinely interested in the role and the hotel. Plus, it’s a great way to find out if we’re the right fit for you too.
✨Tip Number 4
Apply through our website for the best chance of landing the job. We love seeing applications come directly from candidates who are excited about joining our team!
We think you need these skills to ace Night Front Desk & Guest Experience Specialist in Birmingham
Some tips for your application 🫡
Show Off Your Personality: When you're writing your application, let your sparkling personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV.
Tailor Your Experience: Make sure to highlight any customer service experience you have, especially in hotels. We love seeing how your past roles have prepared you for this Night Front Desk & Guest Experience Specialist position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IBIS
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel chain. Familiarise yourself with their values, services, and any recent news. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Since this role is all about guest experience, be ready to share specific examples from your past customer service roles. Think of situations where you went above and beyond for a guest or resolved a tricky issue. This will highlight your sparkling personality and dedication to guest satisfaction.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. For instance, how would you handle an unhappy guest? Practise your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
Even though it’s a night shift position, first impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and are ready to represent the hotel’s brand positively.