At a Glance
- Tasks: Serve guests with a smile, take orders, and ensure a fantastic dining experience.
- Company: Join a vibrant hotel team dedicated to exceptional guest service.
- Benefits: Earn £12.81 per hour plus service charge, with flexible morning or evening shifts.
- Other info: Opportunities for growth and skill development in a supportive team.
- Why this job: Be part of a fun environment where your passion for food and drinks shines.
- Qualifications: Previous F&B and customer service experience is essential; bring your friendly vibe!
The predicted salary is between 12 - 13 £ per hour.
FOOD AND BEVERAGE TEAM MEMBER - MORNINGS ONLY & EVENINGS ONLY
Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waiter service.
Main Responsibilities- Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling.
- Ensure accuracy by repeating order(s) to the guests.
- Take orders and send them to kitchen staff through the POS system.
- Deliver orders promptly to the kitchen production area.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensuring items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling.
- Ensure room service trays and trolleys are set‑up correctly and collected promptly when guest(s) have finished.
- Any other reasonable request as required by your Supervisor or Hotel Management.
- Actively participate in safe work practices and procedures in the workplace, use equipment safely.
- Fully understand departmental fire, evacuation and emergency procedures.
- Report/record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
- Report any health or safety hazards to your Supervisor.
- Wear protective clothing and equipment provided.
- Actively participate in Accor hotel environmental initiatives.
- Report all broken or damaged equipment to a Supervisor.
- Provide efficient, friendly and professional service to all guests, making all guests experience positive.
- Take a positive problem‑solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
- Actively sell and promote hotel facilities and services.
- Follow the standards and performance outlined during training and in the departmental service procedures manual.
- Complete all tasks within the shift to these standards.
- Suggest any improvements that could be made to existing services or procedures.
- Attend training programmes and meetings as directed to constantly improve skills and knowledge.
- Follow the expectations and guidelines in the Accor Employee Handbook.
- Do not divulge Hotel or guest information either during or after employment with the hotel / Accor.
- Have a passion for Food and/or Drinks.
- Provide a friendly, relaxing & personalised welcome and experience throughout the service.
- Help gain customer loyalty through the high standard of service.
- Take food and drinks orders and promote the F&B offer.
- Establish good relations with guests, offering advice and fostering customer loyalty.
- Previous F&B and customer service experience is essential.
Salary: £12.81 per hour plus service charge. Car parking is not available, however you can arrange at your own expense.
We have positions for mornings only and evenings only - please indicate on your application which position you are applying for.
F&B Team Member - Mornings or Evenings (Guest Service) in Birmingham employer: IBIS
Join our vibrant team as an F&B Team Member, where we prioritise exceptional guest service and a welcoming atmosphere. With competitive pay and opportunities for personal growth within the hospitality sector, you'll thrive in a supportive environment that values your contributions. Our commitment to employee development and a positive work culture makes us an outstanding employer in the heart of the community.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Team Member - Mornings or Evenings (Guest Service) in Birmingham
✨Tip Number 1
Get to know the F&B scene! Familiarise yourself with the menu and drink offerings. This way, when you chat with potential employers, you can show off your knowledge and passion for food and drinks, making you stand out.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different guest scenarios. This will help you feel more confident during interviews and showcase your ability to provide a friendly and professional service.
✨Tip Number 3
Network like a pro! Attend local events or join online groups related to the hospitality industry. You never know who might have a lead on a job or be able to give you insider tips on landing that F&B Team Member role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily indicate whether you're looking for morning or evening shifts, making it easier for us to find the right fit for you.
We think you need these skills to ace F&B Team Member - Mornings or Evenings (Guest Service) in Birmingham
Some tips for your application 🫡
Show Your Passion for F&B:Let us know why you love food and drinks! Share your experiences and what excites you about working in the F&B industry. A genuine passion can really make your application stand out.
Tailor Your Application:Make sure to customise your application for the specific role you're applying for, whether it's mornings or evenings. Highlight relevant experience and skills that match the job description to show us you're the perfect fit!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role you want. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at IBIS
✨Know the F&B Concept
Before your interview, make sure you understand the food and beverage concept of the establishment. Familiarise yourself with their menu, service style, and any unique offerings. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Customer Service Skills
Since this role is all about guest service, think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations or went above and beyond for a guest. This will demonstrate your ability to create positive experiences.
✨Showcase Your Team Spirit
Working in F&B requires strong teamwork. Prepare to talk about how you collaborate with others, whether it’s in a busy restaurant or during events. Highlight any experience you have in supporting colleagues and maintaining a positive atmosphere, as this is crucial for success in the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows that you’re engaged and serious about contributing to their team.
