At a Glance
- Tasks: Serve guests with a smile, take orders, and ensure a fantastic dining experience.
- Company: Join a vibrant hotel team dedicated to exceptional service.
- Benefits: Earn £12.81 per hour plus tips, with flexible morning or evening shifts.
- Other info: Opportunities for growth and skill development in a dynamic environment.
- Why this job: Perfect for food lovers wanting to create memorable experiences for guests.
- Qualifications: Passion for food and drinks, plus previous customer service experience.
The predicted salary is between 12 - 13 £ per hour.
FOOD AND BEVERAGE TEAM MEMBER - MORNINGS ONLY & EVENINGS ONLY
Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waiter service.
Main Responsibilities- Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling.
- Ensure accuracy by repeating order(s) to the guests.
- Take orders and send them to kitchen staff through the POS system.
- Deliver orders promptly to the kitchen production area.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensuring items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling.
- Ensure room service trays and trolleys are set‑up correctly and collected promptly when guest(s) have finished.
- Any other reasonable request as required by your Supervisor or Hotel Management.
- Actively participate in safe work practices and procedures in the workplace, use equipment safely.
- Fully understand departmental fire, evacuation and emergency procedures.
- Report/record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
- Report any health or safety hazards to your Supervisor.
- Wear protective clothing and equipment provided.
- Actively participate in Accor hotel environmental initiatives.
- Report all broken or damaged equipment to a Supervisor.
- Provide efficient, friendly and professional service to all guests, making all guests experience positive.
- Take a positive problem‑solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
- Actively sell and promote hotel facilities and services.
- Follow the standards and performance outlined during training and in the departmental service procedures manual.
- Complete all tasks within the shift to these standards.
- Suggest any improvements that could be made to existing services or procedures.
- Attend training programmes and meetings as directed to constantly improve skills and knowledge.
- Follow the expectations and guidelines in the Accor Employee Handbook.
- Do not divulge Hotel or guest information either during or after employment with the hotel / Accor.
- Have a passion for Food and/or Drinks.
- Provide a friendly, relaxing & personalised welcome and experience throughout the service.
- Help gain customer loyalty through the high standard of service.
- Take food and drinks orders and promote the F&B offer.
- Establish good relations with guests, offering advice and fostering customer loyalty.
- Previous F&B and customer service experience is essential.
Salary: £12.81 per hour plus service charge. Car parking is not available, however you can arrange at your own expense.
We have positions for mornings only and evenings only - please indicate on your application which position you are applying for.
F&B Team Member in Birmingham employer: IBIS
Join our vibrant team as an F&B Team Member, where we prioritise exceptional service and a welcoming atmosphere. With flexible morning and evening shifts, you'll enjoy a supportive work culture that encourages personal growth and development within the hospitality industry. Our commitment to high standards and employee satisfaction makes us an excellent employer for those seeking a rewarding career in food and beverage service.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Team Member in Birmingham
✨Tip Number 1
Get to know the venue! Before your interview, pop in for a coffee or a meal. Familiarising yourself with the atmosphere and menu can give you a leg up when chatting about how you can contribute to the team.
✨Tip Number 2
Practice your service skills! Role-play with a friend or family member to get comfortable with taking orders and providing excellent customer service. The more you practice, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your passion for food and drinks! During your interview, share your favourite dishes or drinks and why you love them. This not only shows your enthusiasm but also helps you connect with the interviewer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t forget to mention whether you prefer mornings or evenings!
We think you need these skills to ace F&B Team Member in Birmingham
Some tips for your application 🫡
Show Your Passion for F&B:Let us know why you love food and drinks! Share your experiences and what excites you about working in the F&B industry. A genuine passion can really make your application stand out.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your previous F&B and customer service experience, and don’t forget to mention whether you're applying for mornings or evenings!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so let your enthusiasm come across without overcomplicating things.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IBIS
✨Know the F&B Concept Inside Out
Before your interview, make sure you understand the food and beverage concept of the establishment. Familiarise yourself with their menu, special offerings, and any unique selling points. This will help you demonstrate your passion for food and drinks during the interview.
✨Practice Your Customer Service Skills
Since this role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories, as they’ll show your potential employer that you can handle guest interactions with ease and professionalism.
✨Master the Art of Suggestive Selling
Brush up on your suggestive selling techniques. Think about how you would promote certain dishes or drinks to guests. During the interview, you might be asked how you would encourage customers to try new items, so having a few strategies in mind will set you apart.
✨Show Enthusiasm for Teamwork
This role requires working closely with kitchen staff and other team members. Be prepared to discuss how you’ve successfully collaborated in previous jobs. Highlight your ability to communicate effectively and maintain a positive atmosphere, as this is crucial in a fast-paced environment.
