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- Tasks: Welcome guests and ensure their comfort from check-in to check-out.
- Company: Join a leading hotel brand known for its exceptional service.
- Benefits: Enjoy training, discounts at hotels, complimentary stays, and meals on duty.
- Why this job: Be the friendly face that makes guests feel at home during their stay.
- Qualifications: Excellent customer service and communication skills are a must.
- Other info: Great opportunities for career growth in a dynamic environment.
The predicted salary is between 20000 - 30000 £ per year.
The Night Auditor welcomes all guests and takes care of them from arrival through to departure. They contribute to guest satisfaction by providing high quality services with a warm and friendly approach. They ensure a smooth and secure environment to all the guests during the night.
Your responsibilities will include:
- Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.
- Checking that details of regular guests are updated using Guest History.
- Ensuring all diary events, flags and specials are actioned.
- Checking and passing on all guest mail, messages and parcels promptly.
- Liaising closely with Housekeeping on information relating to rooms and lost property.
- Ensuring guest registration forms are completed correctly, then the computer is updated accordingly.
- Ensuring all account postings are accurate and necessary paperwork produced.
- Ensuring an accurate cashiering balance is performed at the completion of shifts.
- Completing all audit tasks as specified by the Night Auditors checklist.
- Performing any other duties within the employee’s range of competence as required by management.
Qualifications:
- Have excellent customer service skills.
- Have great organisational and administration skills.
- Need to work as part of the Night Reception Team providing an efficient, effective and attentive service to all our guests.
- Have strong communication skills & a pro-active approach to your work.
- Ensure that the guests are completely satisfied at every stage of their stay with us, from check-in to check-out.
- Be working closely with the Night Team Leader to produce reports, monitoring the results and auditing controls in place.
- Ideally have a good knowledge of Opera.
- Right to work in UK.
Additional Information:
- Training and development programmes.
- Discount card to be used in Accor hotels worldwide.
- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C).
- Meals on duty.
- Uniforms and dry cleaning.
- Employee Advisory Service.
- Recommend a Friend Scheme.
- Discounts in shops and Hotel’s partners.
Night Auditor in London employer: IBIS STYLES
Contact Detail:
IBIS STYLES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A friendly chat can lead to opportunities you wouldn't find on job boards.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the industry, be ready to share why you're the perfect fit for the Night Auditor role. Keep it concise and engaging – think of it as your personal elevator pitch!
✨Tip Number 3
Show up at events! Attend local job fairs or hospitality events where you can meet potential employers face-to-face. It’s a great way to make a lasting impression and show off your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out!
We think you need these skills to ace Night Auditor in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your excellent customer service skills. We want to see how you can create a warm and friendly atmosphere for our guests, so share any relevant experiences that showcase this.
Be Organised and Detail-Oriented: As a Night Auditor, attention to detail is key! In your application, mention any past roles where you've had to manage multiple tasks or keep track of important information. This will show us that you can handle the responsibilities of the job.
Communicate Clearly: Strong communication skills are a must for this role. Use your application to demonstrate how you effectively communicate with others, whether it's through written or verbal means. We love candidates who can express themselves clearly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Night Auditor position. Plus, it’s super easy!
How to prepare for a job interview at IBIS STYLES
✨Know Your Guest Services
Familiarise yourself with the key aspects of guest services, especially those mentioned in the job description. Be ready to discuss how you would ensure guests are attended to promptly and efficiently, as this is crucial for a Night Auditor role.
✨Brush Up on Your Organisational Skills
Since you'll be handling various tasks like updating guest history and managing accounts, think of examples from your past experiences where your organisational skills shone. Prepare to share how you keep track of multiple responsibilities without missing a beat.
✨Communicate Clearly
Strong communication is vital in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where effective communication made a difference in your previous jobs.
✨Get Acquainted with Opera
If you have experience with Opera or similar systems, be sure to mention it. If not, do a bit of research to understand its functionalities. Showing that you're proactive about learning can really impress the interviewers.
