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- Tasks: Welcome guests, ensure smooth check-in/check-out, and provide top-notch service throughout their stay.
- Company: Join Accor and Ibis Styles Hotel, a global leader in hospitality.
- Benefits: Enjoy discounts on hotel stays, paid holidays, and free food on duty.
- Why this job: Be the face of our hotel and create unforgettable experiences for guests.
- Qualifications: Service-focused personality; experience is a bonus, but enthusiasm is key!
- Other info: Dynamic team environment with opportunities for growth and learning.
The predicted salary is between 22000 - 26000 £ per year.
Hello there, Team Member extraordinaire! Ever heard the saying, "First impressions last a lifetime"? As our Team Member, you are the wizard of welcoming, maestro of memories, and guardian of guest satisfaction. From arrival to departure, you craft an unforgettable stay.
Why work for Accor and Ibis Styles Hotel? We are a global company offering opportunities to grow and learn. We welcome you as you are and aim to provide a meaningful daily experience with Accor’s boundless horizons. Joining Accor is an invitation to write every chapter of your story and help shape the future of hospitality.
What you will be doing:
- Takes care of guests from arrival through departure, ensuring check-in and check-out are accurate and efficient.
- Contributes to guest satisfaction by providing high-quality services throughout the stay.
- Look after guests’ reservations.
- Take care of guests in the restaurant and bar.
- Help meet the department's quantitative and qualitative objectives.
- Promote the hotel's offer and help meet department targets through sales efforts.
- Look after breakfast, restaurant and bar.
- Implements brand and group projects and identity features.
- Anticipates guests' needs and responds promptly to requests.
- Handle guest complaints and/or remarks with a timely response.
- Conveys a good hotel image and respects reservation commitments in full.
Your experience and skills include:
- Service-focused personality; experience is an asset.
- Fluency in English; additional languages are a plus.
Your team and working environment:
You will be a key member of the reception team and the face of the hotel brand. Make guests feel at home from arrival to departure.
Job Details
- Job Types: Full-time
- Salary: £12.60 per hour
- Schedule: Holidays, Monday to Sunday, Overtime, Weekend availability
- Work authorization: United Kingdom (required) - we do not offer sponsorship
- Work Location: In person
Benefits
- Employee benefit card offering discounted rates at Accor worldwide up to 70% off on hotel rates and up to 30% in F&B
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Friends & Family Rates
- 28 days of paid holidays per year (pro rata)
- Eye Test Vouchers
- Staff Uniforms
- Learning programs through our Academies
- Employee Vivup program with direct access to GP, high street discounts and many more
- Discounted or free food on duty
- Work-based Pension
- Cycle to work scheme
Multi-skilled Guest Services Team Member in Liverpool employer: IBIS STYLES
Contact Detail:
IBIS STYLES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-skilled Guest Services Team Member in Liverpool
✨Tip Number 1
Get to know the company! Research Accor and Ibis Styles Hotel, their values, and what makes them tick. This way, when you walk in for an interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your guest interaction skills! Role-play common scenarios you might face as a Multi-skilled Guest Services Team Member. The more comfortable you are with handling guest requests and complaints, the better you'll shine during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look the part. A smart, professional appearance will help convey that you're serious about joining the team and ready to represent the hotel brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our amazing team at Accor.
We think you need these skills to ace Multi-skilled Guest Services Team Member in Liverpool
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique flair and service-focused attitude.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Multi-skilled Guest Services Team Member. Mention any relevant experience in hospitality or customer service that makes you a perfect fit for us!
Show Enthusiasm: Express your excitement about joining our team at Accor and Ibis Styles Hotel. Let us know why you’re passionate about guest services and how you can contribute to creating unforgettable experiences for our guests.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our fantastic team!
How to prepare for a job interview at IBIS STYLES
✨Know the Company
Before your interview, take some time to research Accor and Ibis Styles Hotel. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Service Skills
As a Multi-skilled Guest Services Team Member, your service-focused personality is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlighting these moments will demonstrate your commitment to guest satisfaction and your ability to handle various situations.
✨Practice Common Interview Questions
Anticipate questions related to guest interactions, handling complaints, and teamwork. Practising your responses can help you feel more confident. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers, making them clear and impactful.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presenting a good image, which is crucial for a role that involves being the face of the hotel brand.
