Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests and create unforgettable experiences from check-in to check-out.
- Company: Join Accor and Ibis Styles Hotel, a vibrant global hospitality leader.
- Benefits: Enjoy up to 70% off hotel stays, 28 days paid holiday, and free food on duty.
- Why this job: Be the face of hospitality and make every guest feel at home.
- Qualifications: Service-focused personality; experience is a bonus, but passion is key.
- Other info: Dynamic team environment with endless opportunities for growth and learning.
The predicted salary is between 24000 - 36000 £ per year.
Hello there, Team Member extraordinaire. Ever heard the saying, "First impressions last a lifetime"? Well, guess what? As our Team Member, you get to be the wizard of welcoming, the maestro of memories, and the guardian of guest satisfaction. From the second they roll in till they say goodbye, you're the mastermind behind crafting an unforgettable stay. Ready to sprinkle some magic on their hotel journey? Let’s make every moment count.
Why work for Accor and Ibis Styles Hotel? We’re not just some global bigwig – we’re a cosmic constellation of opportunities. Embrace your quirks because we’re all about welcoming you just as you are, helping you discover a gig and a brand that vibes with your unique personality. We’re not just in the business of jobs; we’re your partners in growth and learning, ensuring that your daily grind has a purpose, and your journey with us is a perpetual exploration of Accor's boundless horizons. Joining Accor isn’t just a job; it’s an invitation to grab the pen and write every chapter of your story. Together, let’s dream up the future of hospitality – because, with Accor, tomorrow’s possibilities are as limitless as your imagination.
Employee benefits include:
- Employee benefit card offering discounted rates at Accor worldwide up to 70% off on hotel’s rate and up to 30% in F&B.
- Free Bonus Breaks Voucher (complimentary stays in UK).
- Friends Family Rates.
- 28 days of paid holidays per year (pro rata).
- Eye Test Vouchers.
- Staff Uniforms.
- Learning programs through our Academies.
- Employee Vivup program with direct access to GP, high street discounts and many more.
- Discounted or free food on duty.
- Work based Pension.
- Cycle to work scheme.
What you will be doing:
- Takes care of guests from their arrival through to their departure, ensures check in and check out are done with accuracy and efficiency.
- Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
- Looking after guests' reservations.
- Taking care of the guests in our restaurant and bar.
- Helps meet the department's quantitative and qualitative objectives.
- Promotes the hotel’s offer and helps to meet the department’s quantitative targets through his/her sales efforts.
- Look after breakfast, restaurant and bar.
- Implements brand and Group projects and identity features.
- Anticipates guests' needs and takes them into consideration.
- Handles any guest complaints and/or remarks; provides a response as soon as possible.
- Conveys a good hotel image.
- Respects the reservation commitments in full.
Your experience and skills include:
- Service focused personality is essential; experience is an asset.
- Fluency in English; additional languages are a plus.
Your team and working environment:
You will be a key member of the reception team and the face of the hotel brand. It will be up to you to make our guests feel at home from the minute they arrive, until the minute they leave.
Job Types: Full-time
Salary: £***** per hour
Schedule: Holidays Monday to Sunday, Overtime, Weekend availability
Work authorization: United Kingdom (required) - we do not offer sponsorship
Work Location: In person
Multi-Skilled Guest Services Team Member in England employer: IBIS STYLES
Contact Detail:
IBIS STYLES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Skilled Guest Services Team Member in England
✨Tip Number 1
Get to know the company! Before your interview, dive into Accor and Ibis Styles Hotel's values and culture. This way, you can show off how your personality aligns with their vibe, making you a perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine during the real deal.
✨Tip Number 3
Bring your A-game! When you walk into that interview, don’t just dress smart – bring your enthusiasm and a smile. Remember, you’re not just applying for a job; you’re showcasing your unique charm and skills to create unforgettable guest experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the role and gives you another chance to express why you’d be a fantastic addition to the team.
We think you need these skills to ace Multi-Skilled Guest Services Team Member in England
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your quirks and what makes you unique.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your service-focused experiences and how they align with our mission of guest satisfaction. We love seeing how you can sprinkle some magic on our guests' stays!
Show Enthusiasm: Let us know why you’re excited about joining our team! A little enthusiasm goes a long way in making your application stand out. Share your passion for hospitality and how you can contribute to creating unforgettable memories for our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our cosmic constellation of opportunities!
How to prepare for a job interview at IBIS STYLES
✨Show Your Service Skills
As a Multi-Skilled Guest Services Team Member, your service-focused personality is key. Be ready to share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to guest satisfaction.
✨Know the Company
Familiarise yourself with Accor and Ibis Styles Hotel's values and offerings. Understanding their unique approach to hospitality will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Anticipate Questions
Prepare for common interview questions related to guest services, such as handling complaints or ensuring guest satisfaction. Think about how you would respond to various scenarios, as this will showcase your problem-solving skills and ability to think on your feet.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the image you would project as a representative of the hotel brand.
