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- Tasks: Deliver exceptional customer service as a Night Receptionist at a vibrant airport hotel.
- Company: Join the friendly team at ibis Styles London Gatwick Airport.
- Benefits: Earn up to £12.45 per hour, enjoy discounts, and get a day off for your birthday!
- Why this job: Be part of a dynamic environment and create memorable experiences for guests.
- Qualifications: Customer service experience preferred; must be 18+ to serve alcohol.
- Other info: Flexible 16-hour work week with opportunities for career progression.
The predicted salary is between 12 - 12 £ per hour.
Ready to embark on a new journey at ibis Styles London Gatwick Airport? We are looking for an outgoing, dependable, welcoming Hotel Receptionist to deliver great customer service during the night. We need a part-time Hotel Receptionist (Nights) (officially known as Guest Service Assistants), working 16 hours a week, in return for a salary of up to £12.45 per hour and great benefits including a day off for your birthday, discounts at hotels and opportunities for career progression.
Personality and potential are top of our hiring wish list, but experience in a customer-facing hospitality job would be a big benefit. Experience working nights would also be a great advantage. We need someone who is open, welcoming and who knows what great customer service looks like - the kind of person you would want looking after you when you are up with the kids to catch a red-eye flight!
You will be checking guests in and out, answering questions and supporting them during their stay. A great telephone manner is essential and you will need to be confident using a computer as you might be running some reports. As we are one big team, you can also expect to be pulling the odd pint, taking some food orders, checking the security of the hotel and turning your hand to whatever is needed to ensure our guests have a great stay.
Continental breakfast starts from 4am at our airport hotel, so you can expect to be involved in setting that up too. You will be working 16 hours a week, which could include a mix of midweek and weekend shifts. As you will be serving alcohol, we do require applicants to be 18 years of age or older.
ibis Styles Gatwick Airport hotel has over 180 bedrooms and welcomes international guests, business travellers, airline crew, families and people heading off on holiday, so it is a bustling and vibrant hotel. As Nights Receptionist, you will be key to ensuring that they enjoy a great guest experience during their visit and will want to come back again soon!
If this sounds like a role that is right up your street, we would love to hear from you.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Hotel Nights Receptionist - 16 Hours Per Week in Crawley employer: IBIS STYLES
Contact Detail:
IBIS STYLES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Nights Receptionist - 16 Hours Per Week in Crawley
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on ibis Styles London Gatwick Airport. Familiarise yourself with their services and values so you can show off your knowledge and enthusiasm during the chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Nights Receptionist and how you'd handle them. Being able to demonstrate your problem-solving abilities will really impress the hiring team.
✨Tip Number 3
Show off your personality! The job description mentions they’re looking for someone outgoing and welcoming. Be yourself in the interview and let your friendly nature shine through – it’s all about making that personal connection!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Hotel Nights Receptionist - 16 Hours Per Week in Crawley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how outgoing and welcoming you can be. Remember, we’re looking for someone who can connect with our guests!
Tailor Your Experience: Make sure to highlight any customer-facing roles you've had in the past. If you've worked nights before, definitely mention that too! We love seeing relevant experience that shows you know what great customer service looks like.
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the good stuff. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IBIS STYLES
✨Know the Hotel Inside Out
Before your interview, take some time to research ibis Styles London Gatwick Airport. Familiarise yourself with their services, values, and what makes them unique. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Show Off Your Customer Service Skills
Since the role is all about delivering great customer service, think of specific examples from your past experiences where you went above and beyond for a guest or handled a difficult situation. Be ready to share these stories during the interview to demonstrate your skills.
✨Practice Your Telephone Manner
As a Nights Receptionist, you'll need a great telephone manner. Consider doing a mock phone call with a friend to practice how you would greet guests, answer their queries, and handle any issues over the phone. This will help you feel more at ease when it comes to the real deal.
✨Be Ready for Teamwork Questions
Since this role involves working as part of a team, prepare for questions about teamwork and collaboration. Think of times when you worked well with others, especially in a busy environment, and be ready to discuss how you contribute to a positive team dynamic.
