At a Glance
- Tasks: Create unforgettable guest experiences and lead a dynamic reception team.
- Company: Join the vibrant ibis Styles London Gatwick Airport team.
- Benefits: Competitive salary, birthday off, pension, hotel discounts, and meals during shifts.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Be part of a bustling hotel and make a real impact on guest satisfaction.
- Qualifications: Two years in a similar role with strong customer service skills.
The predicted salary is between 28700 - 28700 £ per year.
We're on the lookout for a Guest Service Manager to join our team at ibis Styles London Gatwick Airport. If you love creating memorable guest experiences, then this full-time opportunity is perfect for you, working 40 hours per week for a competitive salary of up to £28,700 per annum, plus some great benefits.
Imagine an extra day off on your birthday, a workplace pension, sick pay, cycle-to-work scheme. Not to mention fantastic hotel discounts, meals during your shift, and much more.
Do you have a knack for customer service, especially in the hotel industry? Have you ever dreamed of working in an Accor-branded property? Well, dream no more because this could be your chance to shine!
We're searching for someone who knows their way around front office operations and is familiar with PMS systems like Opera. You'll need two years' experience in a similar role, ideally within a branded property and have an approachable, outgoing personality.
Our dream candidate is not just great with guests but also a natural leader who can inspire their Reception team to greatness and meet our KPIs. From managing reception to being hands-on in the bar, restaurant, and conference facilities, you'll be the go-to person for ensuring our guests have an amazing time at ibis Styles Gatwick Airport.
And let's not forget, you'll also get to play the role of Duty Manager during your shifts as well as helping your GM with some admin tasks. With 182 bedrooms, a busy food and beverage scene, and meeting spaces, ibis Styles London Gatwick Airport is a bustling, contemporary hotel.
Are you ready to become part of our awesome team? Why wait? Apply now and let's make some unforgettable memories together!
Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Hotel Guest Service Manager in Crawley employer: IBIS STYLES
At ibis Styles London Southwark, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and encouraged to grow. Located in the heart of London, our hotel offers unique benefits such as complimentary stays in UK hotels and extensive training programmes, ensuring that you not only enjoy your time with us but also develop professionally. Join us to be part of a friendly team that prioritises creating memorable experiences for our guests while having fun in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Guest Service Manager in Crawley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IBIS STYLES. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IBIS STYLES
Don't be shy about reaching out to IBIS STYLES directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Guest Service Manager in Crawley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IBIS STYLES and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IBIS STYLES
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
