At a Glance
- Tasks: Welcome guests, check them in and out, and ensure they have a fantastic stay.
- Company: Join the vibrant team at ibis Styles London Gatwick Airport.
- Benefits: Earn up to £12.71 per hour, enjoy discounts, and get a day off for your birthday!
- Other info: Flexible shifts available, perfect for students looking to balance work and study.
- Why this job: Be the friendly face that makes guests feel at home and create memorable experiences.
- Qualifications: Customer service skills and a welcoming attitude are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
ibis Styles London Gatwick Airport is looking for an outgoing, dependable, welcoming Hotel Receptionist to deliver an amazing first impression and ensure our guests want to come back time and again. We are building our team and need a part‑time Hotel Receptionist (officially known as a Guest Service Assistant) working 24 hours a week in return for a salary of up to £12.71 per hour plus great benefits including a day off for your birthday, discounts at hotels and opportunities for career progression.
Responsibilities:
- Check guests in and out, answer questions, and support them during their stay.
- Provide a great telephone manner and use computers for light administrative tasks.
- Assist with serving alcohol, pulling the odd pint, taking food orders and any other tasks needed to ensure guests have a great stay.
- Adapt to a mix of mid‑week, weekend, early and late shifts; flexibility in scheduling is an advantage.
Qualifications:
- Hotel reception experience and excellent customer service skills.
- Open, welcoming, and confident using a computer.
- Age 18 years or older (required for alcohol service).
- Willingness and ability to work 16 hours a week (up to 24 hours) with flexible shift patterns.
Diversity & Inclusion:
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Guest Service Assistant - Reception in Crawley employer: IBIS STYLES
ibis Styles London Gatwick Airport is an exceptional employer, offering a vibrant work culture where every team member plays a crucial role in creating memorable experiences for our guests. With flexible part-time hours, competitive pay, and unique benefits like a day off for your birthday and hotel discounts, we prioritise employee well-being and growth, making it an ideal place for those seeking meaningful employment in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant - Reception in Crawley
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at IBIS STYLES and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Service Assistant - Reception in Crawley
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at IBIS STYLES that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at IBIS STYLES.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at IBIS STYLES get a sense of who you are beyond your experience!
How to prepare for a job interview at IBIS STYLES
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at IBIS STYLES and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
