Guest Service Manager
We're on the lookout for a Guest Service Manager to join our team at ibis Styles London Gatwick Airport. If you love creating memorable guest experiences, this full-time opportunity is perfect for you, working 40 hours per week for a competitive salary of up to £28,700 per annum, plus some great benefits. Imagine an extra day off on your birthday, a workplace pension, sick pay, cycle-to-work scheme, not to mention fantastic hotel discounts, meals during your shift, and much more.
Do you have a knack for customer service, especially in the hotel industry? Have you ever dreamed of working in an Accor-branded property? Dream no more; this could be your chance to shine! We're searching for someone who knows their way around front office operations and is familiar with PMS systems like Opera. You'll need two years' experience in a similar role, ideally within a branded property and have an approachable, outgoing personality.
Our dream candidate is not just great with guests but also a natural leader who can inspire their Reception team to greatness and meet our KPIs. From managing reception to being hands‑on in the bar, restaurant, and conference facilities, you’ll be the go‑to person for ensuring guests have an amazing time at ibis Styles Gatwick Airport. You’ll also play the role of Duty Manager during your shifts and help your GM with admin tasks.
With 182 bedrooms, a busy food and beverage scene, and meeting spaces, ibis Styles London Gatwick Airport is a bustling, contemporary hotel. Are you ready to become part of our awesome team, why wait?
GAT-GSM-170826
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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