Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, check them in and out, and ensure a fantastic stay.
- Company: Join the vibrant ibis Styles London Gatwick Airport team.
- Benefits: Earn competitive pay, enjoy discounts, and get a day off for your birthday!
- Why this job: Be the friendly face that makes guests feel at home and want to return.
- Qualifications: Previous hotel reception experience and a passion for great customer service.
- Other info: Flexible hours with opportunities for career growth in a bustling environment.
The predicted salary is between 13 - 16 £ per hour.
Ready to embark on a new journey? ibis Styles London Gatwick Airport is looking for outgoing, dependable, welcoming Hotel Receptionist to deliver an amazing first impression and ensure our guests want to come back time and again.
We're building our team and need a part-time Hotel Receptionist (officially known as a Guest Service Assistant) working 16 hours a week in return for a salary of up to £***** per hour plus great benefits including a day off for your birthday, discounts at hotels and opportunities for career progression.
We are looking for someone with hotel reception experience and we need people who are open, welcoming and who know what great customer service looks like - the kind of person you'd like to meet after a long day of travelling.
You’ll be checking guests in and out, answering questions and supporting them during your stay. A great telephone manner is essential and you’ll need to be confident using a computer as you’ll be doing some light admin also.
As we’re one big team, you can also expect to be pulling the odd pint, taking some food orders and turning your hand to whatever’s needed to ensure our guests have a great stay.
You’ll be working at 16 hours a week, which could include a mix of midweek, weekend, early and late shifts for flexibility in your schedule would be a big advantage but don’t let it put you off applying if you have some restrictions we can work around.
As the role can involve serving alcohol, we do require candidates to be 18 years of age or older. ibis Styles Gatwick Airport hotel has over 180 bedrooms and welcomes international guests, business travellers, families and people heading off on holiday so it’s a bustling and vibrant hotel.
As Receptionist, you’ll be key to ensuring that they enjoy a great guest experience during their visit and will want to come back again soon.
If this sounds like a role that’s right up your street, we’d love to hear from you.
Our commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Guest Service Assistant in Crawley Down employer: IBIS STYLES
Contact Detail:
IBIS STYLES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant in Crawley Down
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on ibis Styles London Gatwick Airport. Familiarise yourself with their services and values so you can show off your enthusiasm and knowledge during the chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a guest or resolved a tricky situation. We want to hear those stories, so be ready to share them in your interview!
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look smart and professional when you come in for your interview. It shows you care about the role and the guests you'll be serving.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at ibis Styles. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Service Assistant in Crawley Down
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who’s outgoing and welcoming, just like the guests you’ll be serving.
Highlight Relevant Experience: Make sure to mention any hotel reception experience you have. We love seeing how your past roles have prepared you for this position. If you've dealt with customers or handled admin tasks before, shout about it!
Tailor Your Application: Take a moment to read through the job description again and tailor your application to match. Use similar language and highlight the skills we’re looking for, like great customer service and a confident telephone manner. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application lands right in our hands. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at IBIS STYLES
✨Know the Hotel Inside Out
Before your interview, take some time to research ibis Styles London Gatwick Airport. Familiarise yourself with their services, values, and what makes them stand out. This will not only show your genuine interest but also help you answer questions more effectively.
✨Show Off Your Customer Service Skills
As a Guest Service Assistant, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your ability to create a welcoming atmosphere.
✨Practice Your Telephone Etiquette
Since a great telephone manner is essential, consider doing a mock phone interview with a friend. Focus on being friendly, clear, and professional. This will help you feel more confident when discussing the role during your actual interview.
✨Flexibility is Your Friend
The job requires flexibility with shifts, so be ready to discuss your availability openly. If you have any restrictions, mention them upfront and show your willingness to adapt. This will highlight your commitment to being a team player.
