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For Companies At a Glance
- Tasks: Manage sales and reservations, optimise performance, and develop new business opportunities.
- Company: Join a leading hospitality group with a focus on growth and teamwork.
- Benefits: Massive discounts, career progression, gym discounts, and free shares!
- Other info: Enjoy 28 days paid holiday and a supportive employee helpline.
- Why this job: Be part of a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in hospitality sales, strong communication, and a proactive attitude.
The predicted salary is between 30000 - 35000 £ per year.
As the Hotel Sales & Reservations Manager, you will take ownership of all sales and reservations operations — from managing enquiries and group bookings to identifying and securing new business opportunities. You’ll work closely with the General Manager, Accor, and Mitchells & Butlers teams to maximise occupancy, revenue, and guest satisfaction. Your role combines strategic thinking with hands-on delivery: managing daily reports, ensuring accurate stock levels, and actively seeking out local corporate partnerships to grow our client base.
WHAT'S IN IT FOR ME?
- Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Assistant Managers to General Managers.
- A massive 33% discount across all our brands.
- 20% discount across all of our brands for up to 5 friends and family.
- Discounts on gym memberships.
- Team Socials – work hard, play hard!
- Pension; 28 days paid holiday; high-street shopping discounts; and free shares.
- A free employee helpline to support you with whatever life throws at you.
WHAT WILL I BE DOING?
AS SALES & RESERVATIONS MANAGER, YOUR RESPONSIBILITIES WILL BE:
- Reservations Management
- Oversee and respond to all incoming reservation and sales enquiries (phone & email).
- Manage daily reports (STR, pick-up, etc.) to monitor and optimise performance.
- Handle group bookings, ensuring alignment with revenue and pricing strategies.
- Maintain room stock balance and availability across all channels.
- Collaborate closely with revenue management to implement pricing and sales strategies.
- Respond to RFPs via Accor sales portals.
- Proactively contact and follow up on local corporate sales leads.
- Conduct regular local business visits and meetings to develop new relationships.
- Maintain clear, consistent reporting on sales activity and performance.
- Contribute to regular hotel management and revenue meetings.
- Support additional business development projects and initiatives.
WHAT YOU'LL BRING TO THE ROLE:
- Proven experience in a similar role within hospitality (hotel or corporate sales/reservations).
- Self-motivated, results-driven, and proactive in finding and converting opportunities.
- Excellent time management and ability to prioritise effectively.
- A positive, collaborative team player with strong communication skills.
- Confident in using hotel systems, Excel, and Accor/M&B platforms.
Assistant Manager in Birmingham employer: IBIS STYLES
Contact Detail:
IBIS STYLES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join hospitality groups on social media, and don’t be shy to reach out to current employees at your dream company. You never know who might help you land that Assistant Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether it’s at a job fair or an informal chat, be ready to discuss your experience in reservations management and sales. Bring examples of how you've maximised occupancy and revenue in past roles to the table.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you're genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a better chance to showcase your enthusiasm for the role and the company culture.
We think you need these skills to ace Assistant Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Manager role. Highlight your previous experience in hospitality, especially in sales and reservations, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your proactive approach can help us maximise occupancy and revenue. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it’s increasing sales or improving guest satisfaction, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IBIS STYLES
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s sales and reservations processes. Brush up on key metrics like occupancy rates and revenue management strategies. This will show that you’re not just interested in the role but also understand the industry.
✨Showcase Your Experience
Be ready to discuss your previous roles in hospitality, especially any experience with sales and reservations. Prepare specific examples of how you’ve successfully managed enquiries or secured new business opportunities. This will help demonstrate your capability for the Assistant Manager position.
✨Ask Smart Questions
Prepare thoughtful questions about the hotel’s current sales strategies and future goals. This shows your interest in the role and helps you gauge if the company aligns with your career aspirations. Plus, it gives you a chance to engage with the interviewers.
✨Be a Team Player
Highlight your collaborative skills during the interview. Talk about times when you worked closely with teams to achieve common goals, especially in a fast-paced environment. This is crucial for a role that involves working with various departments like revenue management and general management.