At a Glance
- Tasks: Provide top-notch service for guest registration and maintain accurate accounts.
- Company: Join a vibrant hotel team focused on customer satisfaction.
- Benefits: Earn £14.80 per hour plus bonuses, with opportunities for growth.
- Other info: Dynamic work environment with chances to learn and develop your skills.
- Why this job: Be the friendly face that makes guests feel welcome and valued.
- Qualifications: Fluent in English, excellent communication skills, and a team player.
The predicted salary is between 14.8 - 14.8 £ per hour.
What will you be doing?
Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
- Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages.
Distribute according to specified Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls.
Connect International and Operator Assisted calls for guests, record accurate charges.
- Assist, as required to screen calls for reservations.
Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties like hosting breakfast as requested by Management and Supervisors
- Job requirements
Fluent in English, both written and spoken (and a 2nd language would be a plus).
Excellent communication, presentation and interpersonal skills - A strong team player.
Strong interpersonal and problem solving abilities and the ability to lead by example.
Must be legally eligible to work in UK.
The hotel is unable to assist candidates in obtaining work authorization.
- Job
- Type: Full-time
- TPBN1_UKCT
Multitasking Reception Team Member employer: Ibis Styles London Gloucester Road
Join ibis Styles London Gloucester Road, part of the renowned Accor network, where we prioritise your growth and well-being. Our vibrant work culture fosters development opportunities and encourages you to make a meaningful impact on our guests and the environment. As a Night Auditor, you'll be at the heart of our commitment to responsible hospitality, ensuring every guest feels welcomed and valued during their stay.
Contact Details:
Ibis Styles London Gloucester Road Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Multitasking Reception Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ibis Styles London Gloucester Road. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ibis Styles London Gloucester Road
Don't be shy about reaching out to Ibis Styles London Gloucester Road directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Multitasking Reception Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ibis Styles London Gloucester Road and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ibis Styles London Gloucester Road
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
