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- Tasks: Lead overnight hotel operations, ensuring guest satisfaction and service excellence.
- Company: Join a leading hospitality brand committed to exceptional guest experiences.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact on guest experiences during the night shift.
- Qualifications: Hospitality management degree and 5 years of relevant experience required.
- Other info: Ideal for those who thrive in fast-paced, customer-focused environments.
The predicted salary is between 36000 - 60000 £ per year.
The Night Manager provides overall management coverage during overnight operations, ensuring guest satisfaction, service excellence, safety, and smooth hotel operations — with a strong focus on Front Office and Night Audit activities. This role is responsible for upholding service standards, supervising overnight staff, managing incidents independently, and ensuring business continuity, guest loyalty, and operational integrity in line with Accor’s vision and values.
Key Responsibilities
- Provide visible management presence and operational leadership across all hotel departments during overnight hours, with primary focus on Front Office and Night Audit operations.
- Ensure the accuracy and completion of Night Audit procedures, daily reports, and system rollovers.
- Safeguard hotel profitability by monitoring overnight revenue, handling discrepancies, and ensuring compliance with financial controls.
- Lead, motivate, and support overnight Front Office and security teams to deliver consistent, high-quality guest service.
- Ensure guests experience a seamless and comfortable stay, particularly during late-night arrivals and early departures.
- Maintain strong guest relationships overnight, proactively addressing concerns and fostering guest loyalty.
- Anticipate and respond effectively to guest needs, emergencies, and unexpected operational situations.
- Handle and resolve escalated guest complaints and incidents promptly and professionally.
- Monitor guest feedback through Voice of the Guest (VOG), online reviews, and in-house feedback, and follow up accordingly.
- Ensure hotel safety, security, and emergency procedures are followed at all times during night operations.
- Actively demonstrate and reinforce Accor’s Vision and Values in all overnight activities and decision-making.
Qualifications
- Bachelor’s Degree or Diploma in Hospitality Management or equivalent.
- Minimum 5 years of relevant experience in Front Office or hotel operations, preferably including night shift exposure.
- Previous leadership or supervisory experience is an advantage.
- Strong service mindset with the ability to make sound decisions independently.
- Experience with Opera PMS or similar property management systems.
- Excellent interpersonal, communication, and problem-solving skills.
- Able to remain calm, professional, and decisive during overnight operations and emergencies.
Night Manager employer: IBIS SINGAPORE ON BENCOOLEN
Contact Detail:
IBIS SINGAPORE ON BENCOOLEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in night operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up at local hotels and introduce yourself. Bring your CV and express your interest in night management roles. Sometimes, a face-to-face interaction can make all the difference in landing that dream job!
✨Tip Number 3
Prepare for interviews by practising common questions related to night operations and guest service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and enthusiastic about joining our team.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Night Owl Skills: When applying for the Night Manager role, highlight your experience in overnight operations. We want to see how you've handled late-night challenges and ensured guest satisfaction during those hours.
Be Specific About Your Leadership Experience: Make sure to detail any supervisory roles you've had, especially in hospitality. We love seeing examples of how you've motivated teams and maintained high service standards during the night shift.
Demonstrate Your Problem-Solving Prowess: Share specific instances where you’ve resolved guest complaints or emergencies. We’re looking for candidates who can think on their feet and keep things running smoothly when the sun goes down.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at IBIS SINGAPORE ON BENCOOLEN
✨Know Your Night Operations
Familiarise yourself with the specific responsibilities of a Night Manager, especially around Front Office and Night Audit activities. Be ready to discuss how you would ensure guest satisfaction and operational integrity during overnight hours.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in previous roles, particularly during challenging situations. Highlight your ability to motivate staff and maintain high service standards, as this will be crucial for managing overnight operations.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to handle guest complaints or emergencies. Be ready to explain your thought process and the steps you took to resolve issues effectively, showcasing your calmness and professionalism under pressure.
✨Understand Financial Controls
Brush up on your knowledge of financial controls and revenue management, especially in relation to night operations. Be prepared to discuss how you would monitor overnight revenue and handle discrepancies to safeguard hotel profitability.
