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For Companies At a Glance
- Tasks: Lead overnight hotel operations, ensuring guest satisfaction and service excellence.
- Company: Join a leading hospitality brand known for its commitment to quality and guest experience.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact on guest experiences during the night shift.
- Qualifications: Hospitality management degree and 5 years of relevant experience preferred.
- Other info: Ideal for those who thrive in fast-paced, customer-focused environments.
The predicted salary is between 36000 - 60000 £ per year.
The Night Manager provides overall management coverage during overnight operations, ensuring guest satisfaction, service excellence, safety, and smooth hotel operations — with a strong focus on Front Office and Night Audit activities. This role is responsible for upholding service standards, supervising overnight staff, managing incidents independently, and ensuring business continuity, guest loyalty, and operational integrity in line with Accor's vision and values.
Key Responsibilities
- Provide visible management presence and operational leadership across all hotel departments during overnight hours, with primary focus on Front Office and Night Audit operations.
- Ensure the accuracy and completion of Night Audit procedures, daily reports, and system rollovers.
- Safeguard hotel profitability by monitoring overnight revenue, handling discrepancies, and ensuring compliance with financial controls.
- Lead, motivate, and support overnight Front Office and security teams to deliver consistent, high-quality guest service.
- Ensure guests experience a seamless and comfortable stay, particularly during late-night arrivals and early departures.
- Maintain strong guest relationships overnight, proactively addressing concerns and fostering guest loyalty.
- Anticipate and respond effectively to guest needs, emergencies, and unexpected operational situations.
- Handle and resolve escalated guest complaints and incidents promptly and professionally.
- Monitor guest feedback through Voice of the Guest (VOG), online reviews, and in-house feedback, and follow up accordingly.
- Ensure hotel safety, security, and emergency procedures are followed at all times during night operations.
- Actively demonstrate and reinforce Accor's Vision and Values in all overnight activities and decision-making.
Qualifications
- Bachelor's Degree or Diploma in Hospitality Management or equivalent.
- Minimum 5 years of relevant experience in Front Office or hotel operations, preferably including night shift exposure.
- Previous leadership or supervisory experience is an advantage.
- Strong service mindset with the ability to make sound decisions independently.
- Experience with Opera PMS or similar property management systems.
- Excellent interpersonal, communication, and problem-solving skills.
- Able to remain calm, professional, and decisive during overnight operations and emergencies.
Night Manager in London employer: IBIS SINGAPORE ON BENCOOLEN
Contact Detail:
IBIS SINGAPORE ON BENCOOLEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with night operations. They might know about openings or can give you a heads-up on what to expect during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to guest service and operational challenges. Think about how you would handle specific situations that could arise during night shifts.
✨Tip Number 3
Show off your leadership skills! During interviews, highlight your experience in supervising teams and managing incidents. Share examples of how you've motivated staff and ensured guest satisfaction during late-night hours.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Night Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences align with our values and how you can contribute to creating memorable guest experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Night Manager role. Highlight your relevant experience in Front Office operations and any leadership roles you've held. We appreciate when candidates take the time to connect their skills to what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We value clarity, so make sure your achievements and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Night Manager position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IBIS SINGAPORE ON BENCOOLEN
✨Know Your Night Operations
Familiarise yourself with the specific responsibilities of a Night Manager, especially around Front Office and Night Audit activities. Be ready to discuss how you would handle various scenarios that may arise during overnight operations.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed incidents independently. Highlight your ability to motivate staff and ensure high-quality guest service, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of situations where you've had to resolve guest complaints or emergencies. Be prepared to share these stories, focusing on your calmness and professionalism under pressure, which are key traits for a Night Manager.
✨Understand Guest Relations
Research how to maintain strong guest relationships, especially during late-night hours. Be ready to discuss strategies for anticipating guest needs and fostering loyalty, as this aligns with the hotel's vision and values.
