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- Tasks: Lead the Front Desk team to ensure top-notch guest service and operational efficiency.
- Company: Join the vibrant IBIS Singapore on Bencoolen, where hospitality meets innovation.
- Benefits: Competitive pay, career growth opportunities, and a supportive team environment.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Previous hospitality leadership experience and strong problem-solving skills.
- Other info: Be part of a dynamic team that values service excellence and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Company Overview / Employee Value Proposition IBIS SINGAPORE ON BENCOOLEN
The Front Office Supervisor leads daily Front Desk operations to ensure seamless guest service delivery. You will drive team performance, manage room inventory, and uphold service excellence to enhance guest satisfaction and operational efficiency.
Responsibilities
- Lead the Front Desk team to deliver smooth, efficient reception operations during shifts.
- Collaborate with the Duty Manager to review and optimize staffing rosters for maximum operational efficiency.
- Support the Guest Service Executive in resolving operational issues promptly to maintain service quality.
- Manage room inventory and allocations in accordance with hotel directives, planning arrivals with attention to special guest requests.
- Coordinate daily with housekeeping to ensure timely room cleaning, guest departures, and VIP arrivals processing.
- Update and expertly operate the PMS (Opera) system for Front Office functions and train team members on its use.
- Foster strong working relationships within the team to ensure professional, warm guest greetings aligned with the Heartist service culture.
- Identify guest needs accurately and direct requests to the appropriate personnel for swift resolution.
- Monitor team performance standards and report operational issues or concerns proactively.
- Assist the Duty Manager in handling guest requests and complaints to ensure guest satisfaction.
- Train new and existing team members to uphold service standards and operational procedures.
- Act as a Loyalty Ambassador by promoting Accor Live Limitless (ALL) and ALL Plus programs consistently.
- Support the Assistant/Front Office Manager in monitoring and verifying retro-claims for accuracy.
- Champion the implementation of the Accor Vision and actively demonstrate Accor Values in daily operations.
Preferred competencies and qualifications
- Previous experience in a leadership role within hospitality is an asset.
- Prior experience working with Opera or a related property management system.
- Strong interpersonal and problem-solving skills with the ability to lead by example.
- A service-focused personality is essential for delivering exceptional guest experiences.
Front Office Supervisor in London employer: IBIS SINGAPORE ON BENCOOLEN
Contact Detail:
IBIS SINGAPORE ON BENCOOLEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at IBIS or similar hotels. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to front office operations. Think about how you would handle guest complaints or manage team performance. We want you to shine and show off your leadership skills!
✨Tip Number 3
Showcase your personality! When you get the chance to meet the team, let your service-focused attitude shine through. Remember, they’re looking for someone who fits into their warm, welcoming culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Front Office Supervisor in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for hospitality and guest service.
Tailor Your Application: Make sure to customise your application for the Front Office Supervisor role. Highlight your relevant experience, especially in leading teams and managing operations. We love seeing how your skills align with our needs!
Be Specific About Your Experience: Don’t just list your previous jobs; tell us about specific situations where you excelled in guest service or team leadership. We’re looking for examples that demonstrate your problem-solving skills and ability to enhance guest satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at IBIS Singapore on Bencoolen!
How to prepare for a job interview at IBIS SINGAPORE ON BENCOOLEN
✨Know Your Stuff
Make sure you’re familiar with the Front Office Supervisor role and the specific responsibilities listed in the job description. Brush up on your knowledge of the Opera PMS system, as well as any relevant hospitality experience you have. This will show that you’re serious about the position and ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous leadership experiences. Think of specific examples where you’ve successfully managed a team or resolved conflicts. Highlight how you fostered a positive work environment and maintained high service standards.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you’ve tackled operational issues or guest complaints effectively. The interviewers will want to see that you can think on your feet and handle challenges with a calm and professional approach. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Guest Satisfaction
As a Front Office Supervisor, guest satisfaction is key. Be ready to discuss how you would ensure exceptional service delivery and how you’ve done so in the past. Mention any strategies you’ve implemented to enhance guest experiences and how you plan to uphold the Heartist service culture.
