Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Front Office team to ensure exceptional guest experiences and smooth hotel operations.
- Company: Join a leading hotel brand known for its commitment to service excellence.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work environment.
- Why this job: Make a real impact on guest satisfaction and be part of a dynamic hospitality team.
- Qualifications: Hospitality management degree and 3 years of relevant experience preferred.
- Other info: Embrace a culture that values teamwork and guest loyalty.
The predicted salary is between 30000 - 42000 £ per year.
The Duty Manager provides general management support throughout the hotel, ensuring guest satisfaction, service excellence, safety, and smooth daily operations — with a primary focus on Front Office activities. This role is responsible for maintaining service standards, overseeing staff performance, and ensuring profitability and guest loyalty in line with Accor's vision and values.
Key Responsibilities:- Provide management presence and operational support across all hotel departments, focusing on Front Office operations.
- Ensure profitability by meeting departmental quantitative and qualitative targets.
- Lead, motivate, and support the Front Office team to deliver high-quality guest service.
- Champion and implement all Guest Experience initiatives within the property.
- Ensure guests enjoy a seamless and pleasant stay from arrival to departure.
- Maintain close relationships with guests throughout their stay to foster loyalty.
- Anticipate guests' needs and take proactive measures to meet them.
- Handle and resolve guest complaints promptly when escalated beyond team members.
- Monitor guest satisfaction through tools such as the Voice of the Guest (VOG) program, online reviews, surveys, and in-house feedback.
- Uphold and actively demonstrate the Accor Vision and Values in daily operations.
- Bachelor's Degree or Diploma in Hospitality Management or equivalent.
- Minimum 3 years of relevant experience in a similar capacity.
- Previous leadership experience is an advantage.
- Service-oriented personality with a passion for hospitality.
- Experience with Opera PMS or similar property management systems.
- Strong interpersonal and problem-solving skills, with the ability to lead by example.
Duty Manager in London employer: IBIS SINGAPORE ON BENCOOLEN
Contact Detail:
IBIS SINGAPORE ON BENCOOLEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with Front Office operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! If you can, visit the hotel you're interested in and introduce yourself to the team. A personal touch can make you memorable and show your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by practising common questions related to guest service and team leadership. We recommend using role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences align with our values and how you can contribute to creating memorable guest experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight relevant experiences, especially in Front Office operations, and demonstrate how you've led teams to success in previous positions.
Be Specific About Your Achievements: Quantify your accomplishments where possible! Whether it’s improving guest satisfaction scores or increasing profitability, we love to see concrete examples of how you've made a difference in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at IBIS SINGAPORE ON BENCOOLEN
✨Know Your Stuff
Make sure you’re familiar with the hotel’s operations, especially the Front Office activities. Brush up on your knowledge of hospitality management principles and be ready to discuss how you can contribute to guest satisfaction and service excellence.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead and motivate your team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to inspire others and maintain high service standards.
✨Be Guest-Centric
Demonstrate your passion for hospitality by sharing stories about how you've gone above and beyond for guests in previous roles. Discuss how you would implement Guest Experience initiatives and ensure that every guest enjoys a seamless stay.
✨Prepare for Problem-Solving Scenarios
Expect questions about handling guest complaints and operational challenges. Think of specific situations where you’ve effectively resolved issues and be ready to explain your thought process. This will show your strong interpersonal skills and ability to think on your feet.
