At a Glance
- Tasks: Keep hotel rooms spotless and ensure guest satisfaction with your cleaning skills.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, and free lunch on duty.
- Other info: Great career progression opportunities, including a chance to undertake an apprenticeship.
- Why this job: Be part of a dynamic team making a real difference in guests' experiences.
- Qualifications: Experience in hospitality preferred, but a positive attitude and willingness to learn are key.
The predicted salary is between 20000 - 25000 € per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service. We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours to suit your lifestyle.
- Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Job Description Key Responsibilities:
- Clean and tidy guest rooms to established standards.
- Change bed linens, replace towels, empty trash bins and restock amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests and respond to their requests promptly.
Person specification Experience:
Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
Skills and knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Room Attendant in Portsmouth employer: Ibis Portsmouth Centre
HotelCare is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working hours, comprehensive training, and opportunities for career progression through apprenticeships, we ensure our Room Attendants thrive in a rewarding environment. Our commitment to sustainability and quality service, combined with benefits like up to 28 days of paid holiday and free lunch on duty, makes HotelCare a fantastic place to build a meaningful career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant in Portsmouth
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in the hospitality industry. They might know of openings or can put in a good word for you. Remember, personal connections can make all the difference!
✨Tip Number 2
Get your hands dirty! If you can, visit local hotels and ask about any room attendant positions. Sometimes, showing up in person can leave a lasting impression that an online application can't.
✨Tip Number 3
Be ready for a chat! When you apply through our website, be prepared for a quick phone call or interview. Brush up on your skills and experiences related to cleanliness and guest service, so you can shine when it counts.
✨Tip Number 4
Stay flexible! The hospitality world is all about adaptability. Show that you're willing to work different hours or take on extra tasks. This attitude can set you apart from other candidates and show you're a team player.
We think you need these skills to ace Room Attendant in Portsmouth
Some tips for your application 🫡
Show Your Experience:When you're writing your application, make sure to highlight any previous experience in housekeeping or similar roles. We want to see how your background aligns with the responsibilities of a Room Attendant, so don’t hold back!
Be Detail-Oriented:Since attention to detail is key for this role, use your application to showcase your meticulous nature. Mention specific tasks you've excelled at, like maintaining cleanliness standards or managing supplies, to demonstrate your fit for the job.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to keep your tone professional. Use clear language and a friendly approach to show us that you can provide excellent customer service while maintaining the privacy and security of our guests.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ibis Portsmouth Centre
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Room Attendant. Familiarise yourself with tasks like cleaning guest rooms, changing linens, and maintaining hygiene standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Experience
If you've worked in housekeeping or a similar role before, be ready to share specific examples of your experience. Talk about how you maintained cleanliness, handled guest requests, or dealt with any challenges. This will demonstrate your capability and give the interviewer confidence in your skills.
✨Emphasise Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight instances where your keen eye for detail made a difference, whether it was spotting a maintenance issue or ensuring a room was spotless. This will show that you take pride in your work and understand the importance of cleanliness.
✨Demonstrate Your 'Can Do' Attitude
Employers love candidates who are flexible and willing to learn. Be prepared to discuss how you've adapted to changes in previous jobs or taken on additional responsibilities. A positive attitude can set you apart from other candidates, so let your enthusiasm shine through!
