At a Glance
- Tasks: Supervise hotel operations at night and ensure guest safety and satisfaction.
- Company: Join the vibrant team at ibis London Heathrow Airport, part of the Accor network.
- Benefits: Enjoy competitive pay, discounts worldwide, free meals, and 28 days holiday.
- Other info: Experience a complimentary stay to understand our guests' perspective.
- Why this job: Be part of a fun, energetic team delivering exceptional customer service every day.
- Qualifications: Fluency in English and strong guest relations skills required.
The predicted salary is between 31 - 35 € per hour.
Company Description
Contract Type: Permanent / Full Time
Salary: £15.04 per hour
Start date: ASAP
Our mission at ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell. As part of our team you can have:
- Employee benefit card offering discounted rates at Accor worldwide up to 30% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Complimentary meals on duty and uniforms
- 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
- Friends & Family Rates
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee VivUp program with direct access to GP, high street discounts and many more
- Work based Pension
Job Description
As our next Night Duty Manager, you will provide guidance and support to the team, supervising hotel operations during the night. You will undertake night audits and corridor checks to ensure everyone in the hotel is safe and looked after. You should be an autonomous and passionate individual, confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention. You will maintain strong working relationships and communicate with all departments, ensuring a continuous link between night and day.
A little more information: You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests. Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guests' perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
If you feel you are the right candidate for the role as our Night Duty Manager, please click apply now! We would love to hear from you!
Additional Information
By working at the ibis London Heathrow Airport you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Night Duty Manager in Hayes employer: ibis London Heathrow Airport
At ibis London Heathrow Airport, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. As a Night Duty Manager, you will enjoy competitive benefits such as discounted rates at Accor hotels worldwide, complimentary meals, and opportunities for personal growth through our learning programmes. Join our dynamic team where your contributions are recognised, and experience the unique advantage of working in close proximity to one of the world's busiest airports, all while creating memorable moments for our guests.
Contact Detail:
ibis London Heathrow Airport Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Duty Manager in Hayes
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on that perfect Night Duty Manager role!
✨Tip Number 2
Get your game face on for interviews! Research common questions for hotel management roles and practice your answers. Show off your passion for guest relations and how you can keep things running smoothly during the night shift.
✨Tip Number 3
Don’t forget to showcase your unique skills! If you’ve got experience with night audits or managing teams, make sure to highlight that in conversations. We want to see how you can bring your own flair to the Night Duty Manager position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at ibis London Heathrow Airport. Let’s make those memorable moments happen together!
We think you need these skills to ace Night Duty Manager in Hayes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Night Duty Manager role. Highlight any relevant experience in hospitality or management, and don’t forget to mention your ability to handle guest relations!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about working at ibis London Heathrow Airport and how you can contribute to creating memorable moments for our guests. Keep it friendly and engaging!
Showcase Your Communication Skills:As a Night Duty Manager, communication is key. In your application, demonstrate your ability to maintain strong working relationships and communicate effectively with different departments. Use examples from your past roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at ibis London Heathrow Airport
✨Know the Company Inside Out
Before your interview, take some time to research ibis London Heathrow Airport. Understand their mission of creating memorable moments for guests and how they operate. This will not only show your enthusiasm but also help you align your answers with their values.
✨Showcase Your Guest Relations Skills
As a Night Duty Manager, you'll be dealing with guests directly. Prepare examples from your past experiences where you've provided excellent customer service or handled difficult situations. Highlight your ability to connect with guests and ensure their comfort.
✨Demonstrate Team Leadership
You'll be supervising the night team, so it's crucial to convey your leadership style. Think of specific instances where you've successfully led a team or resolved conflicts. Be ready to discuss how you can motivate and support your colleagues during the night shift.
✨Ask Insightful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. You might ask about the training programs available or how the hotel ensures a seamless transition between night and day operations. This shows you're thinking ahead and are genuinely interested in contributing.
