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- Tasks: Keep hotel rooms spotless and ensure guest satisfaction with your cleaning skills.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy flexible hours, up to 28 days paid holiday, and free lunch on duty.
- Other info: Great career progression opportunities, including a chance to undertake an apprenticeship.
- Why this job: Be part of a dynamic team making a real difference in guests' experiences.
- Qualifications: Experience in hospitality preferred, but a positive attitude and willingness to learn are key.
The predicted salary is between 20000 - 25000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.
We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours to suit your lifestyle.
- Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: HotelCare are committed to excellence in all that we do and our Room Attendants are integral to upholding impeccable cleanliness standards, enhancing guest satisfaction in hotels nationwide. Joining our dynamic team, you'll thrive in a fast-paced environment, consistently delivering the highest levels of room cleanliness.
Key Responsibilities:
- Clean and tidy guest rooms to established standards.
- Change bed linens, replace towels, empty trash bins and restock amenities.
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
- Sanitize surfaces thoroughly for hygiene maintenance.
- Maintain stock levels of cleaning supplies and toiletries.
- Promptly report any maintenance issues or damages.
- Follow supervisor instructions and adhere to safety protocols.
- Ensure the security of guest rooms and the privacy of the guests.
- Provide professional and respectful service to guests and respond to their requests promptly.
Person specification:
Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.
Skills and knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Room Attendant employer: ibis London City
Contact Detail:
ibis London City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in the hospitality industry. They might know of openings or can put in a good word for you. Remember, personal connections can make all the difference!
✨Tip Number 2
Be proactive and visit hotels in your area. Drop off your CV in person and ask to speak with the hiring manager. This shows initiative and gives you a chance to make a great first impression!
✨Tip Number 3
Prepare for interviews by practising common questions related to housekeeping roles. Think about your past experiences and how they relate to the job. We want you to shine when it comes to showcasing your skills!
✨Tip Number 4
Don’t forget to check our website regularly for new job postings! Applying directly through us not only keeps you updated but also shows your genuine interest in joining our fantastic team at HotelCare.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Your Experience: When you're filling out your application, make sure to highlight any previous experience in housekeeping or similar roles. We love seeing how you've tackled cleaning tasks and maintained high standards in the past!
Be Yourself: Let your personality shine through in your written application! We’re looking for team players with a ‘Can Do’ attitude, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Follow Instructions: Pay close attention to the application guidelines. If we ask for specific information or formats, make sure you stick to them. It shows that you can follow instructions, which is super important in our line of work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at HotelCare!
How to prepare for a job interview at ibis London City
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Room Attendant. Familiarise yourself with tasks like cleaning guest rooms, changing linens, and maintaining hygiene standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Experience
If you've worked in housekeeping or a similar role before, be ready to share specific examples of your experience. Talk about how you maintained cleanliness, handled guest requests, or dealt with any challenges. This will demonstrate your capability and readiness for the job.
✨Emphasise Your Skills
Highlight skills that are crucial for a Room Attendant, such as attention to detail, time management, and the ability to work under pressure. Prepare examples of how you've used these skills in past roles, as this will help you stand out as a strong candidate.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.