Our mission at ibis London Blackfriars is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
We are looking for a Part-Time Front Office Team Member to join our Front Office department. You will be required to work day and night shifts and we are looking for someone who can be flexible with hours (approx 20-30 per week with variable shift patterns)
Salary day shifts - £14.80 per hour
Salary night shifts - £15.30 per hour
Shift timings: Early - 7:00am to 3:18pm, Late - 3pm to 11:18pm and Night - 11pm to 7:18am, with an occasional middle shift from 10:00am to 6:18pm on weekends
Main Duties
Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
Maintain control of guest and hotel accounts ensuring that all payments and charges are accurate.
Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
Assist with calls for reservations. Ensure accurate, up to date information is given.
Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
Attend to other duties as requested by Management and Supervisors
Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on
Systems & Procedures
Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
Complete all duties, and ensure a concise hand over for every shift
Customer Relations
Provide efficient, friendly and professional service to all guests.
Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
Work together with trust so that colleagues and management meet the goals of the department/Hotel.
Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the Hotel.
Implement the Accor values and Accor customer vision to Offer the Best Service to Our Customers.
Job requirements
Previous experience working at reception preferred, but not essential
Knowledge of Opera Cloud preferred, but not essential
Good organisational skills
Able to work in a team
TPBN1_UKCT
Part-time Day/Night Front Office Team Member in London employer: ibis London Blackfriars
HotelCare is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working hours, comprehensive training, and opportunities for career progression through apprenticeships, we ensure our Linen Porters thrive in a dynamic environment while contributing to sustainable practices. Enjoy benefits like up to 28 days of paid holidays and free lunch on duty, making HotelCare a rewarding place to build your career in the hospitality industry.
