At a Glance
- Tasks: Oversee housekeeping, ensuring cleanliness and guest satisfaction in a fast-paced environment.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy up to 28 days paid holiday, flexible hours, free lunch, and career progression opportunities.
- Other info: Dynamic role with ongoing training and recognition for your hard work.
- Why this job: Make a real impact on guest experiences while developing your skills in hospitality.
- Qualifications: Prior supervisory experience in hospitality and strong team coordination skills required.
The predicted salary is between 22000 - 26000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service. We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.
Job Description Key Responsibilities:
- Working in fast paced high energy environment and checking the quality of rooms.
- Organising staff rotas.
- Working closely with the supervisory team to support the Head Housekeeper.
- Supporting the Housekeeping team with ongoing training and development.
- Maintaining the standards set by HotelCare and our client at all times.
- Meeting daily targets.
- Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.
Person specification Experience:
- Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
- Strong knowledge of housekeeping operations and team coordination skills.
Skills and knowledge:
- Physical ability to lift, bend, and stand for extended periods.
- The ability to work individually and as part of a team.
- Strong time management skills.
- Attention to detail.
- Flexibility and willingness to learn.
- A ‘Can Do’ attitude.
- Adaptability to organisational needs.
- Ability to prioritise and multi-task.
- Capability to provide excellent customer service.
- Self-motivation and accountability.
- Ability to work confidentially and with integrity.
- Ability to work under pressure and to follow instructions.
- Awareness of safety regulations and compliance.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Floor Supervisor in London employer: ibis London Blackfriars
Accor is an exceptional employer that values individuality and personal growth, offering a dynamic work environment at Ibis London Blackfriars. With a commitment to nurturing talent and providing limitless opportunities, employees can thrive in a culture that encourages creativity and challenges the norm. Join us to not only serve delicious meals but also to be part of a team that cares for the world and supports your journey towards a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Floor Supervisor role.
✨Tip Number 2
Get your game face on for interviews! Research common questions for supervisory roles in housekeeping and practice your responses. Show off your 'Can Do' attitude and how you handle pressure – it’s all about making a great impression!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in the interviewer’s mind and show your enthusiasm for the position. Plus, it’s a nice touch that many candidates overlook.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities at HotelCare, and applying directly can sometimes give you an edge. Plus, you’ll be able to see all the perks we offer, like flexible hours and career progression!
We think you need these skills to ace Floor Supervisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Floor Supervisor role. Highlight any previous supervisory experience in hospitality, especially in housekeeping, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join HotelCare and how your background aligns with our values. Don’t forget to mention your ‘Can Do’ attitude and flexibility!
Show Off Your Attention to Detail:As a Floor Supervisor, attention to detail is key. In your application, give examples of how you've maintained high standards in previous roles. We love seeing candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at ibis London Blackfriars
✨Know Your Stuff
Make sure you brush up on your knowledge of housekeeping operations and the specific responsibilities of a Floor Supervisor. Familiarise yourself with HotelCare's values and their commitment to sustainability, as this will show your genuine interest in the company.
✨Showcase Your Experience
Prepare to discuss your prior supervisory experience in hospitality. Think of specific examples where you've successfully managed a team or improved processes. This will help demonstrate your capability to oversee a busy housekeeping department.
✨Demonstrate Your 'Can Do' Attitude
During the interview, highlight your flexibility and willingness to learn. Share instances where you've adapted to changing situations or taken on additional responsibilities. This will resonate well with the company's need for adaptability.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the training opportunities available for the Housekeeping team or how success is measured in the position. This shows you're proactive and genuinely interested in contributing to the team.
