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For Companies At a Glance
- Tasks: Welcome guests, handle their needs, and create memorable experiences.
- Company: Join Accor, a global leader in hospitality with diverse opportunities.
- Benefits: Flexible shifts, dynamic work environment, and a chance to grow your career.
- Why this job: Be part of a team that values service, creativity, and sustainability.
- Qualifications: Fluent in local language and English, with a can-do attitude.
- Other info: Enjoy a versatile role with opportunities for hands-on experience.
The predicted salary is between 20000 - 25000 £ per year.
Company Description
Accor is a world‑leading hospitality group offering experiences across more than 110 countries with 5,700 properties, 10,000 food & beverage venues, wellness facilities and flexible workspaces. The Group has one of the industry’s most diverse hospitality ecosystems, encompassing more than 45 hotel brands from luxury to economy, as well as Lifestyle with Ennismore. Accor is focused on driving positive action through business ethics, responsible tourism, environmental sustainability, community engagement, diversity, and inclusivity.
Responsibilities
- Welcome guests with genuine warmth and look after them brilliantly from the moment they arrive until they leave.
- Stay one step ahead by anticipating what guests need and making it happen.
- Turn guest concerns into opportunities—handle complaints and remarks with flair, responding within our speedy 15-minute Ibis promise.
- Master all the arrival and departure essentials, following our procedures like a pro.
- Be the voice of the hotel—handle phone calls and reservations with enthusiasm.
- Get creative in the kitchen! Prepare delicious snacks and breakfast outside restaurant hours whilst keeping invoicing and banking spot‑on.
- Champion our 'Environment charter'—save energy, recycle, and sort waste like an eco‑warrior.
- Keep the workplace looking sharp and inviting for everyone.
- Be our safety guardian—protect both people and property throughout the hotel.
Qualifications
- Food and hygiene.
- Fluent in the local language; English.
- Team spirit.
- Capable of being a lone worker or with the team.
- Versatile.
- Dynamic.
- Sales orientated.
Additional Information
- Guest oriented, service minded and attention to detail.
- Can-do attitude.
- Operational mind-set.
- Hands-on approach.
- Creative.
- Autonomous.
Shifts
Breakfast: 6:30 A.M. - 11:00 A.M. Reception shifts: 7 A.M. - 3 P.M.; 3 P.M. - 11 P.M.; 11 P.M. - 7 A.M. Mostly breakfast shifts and cover for dinner shifts. Also reception shifts. Very versatile role.
Team Member employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Accor's values and mission. This way, you can show how your vibe matches theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. This will help you articulate your thoughts clearly and confidently, especially when discussing your guest-oriented approach.
✨Tip Number 3
Be ready to showcase your creativity! Think of examples where you've gone above and beyond for guests or tackled challenges with flair. Accor loves a can-do attitude, so let that shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation. It shows you're genuinely interested and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the role of Team Member. Highlight your relevant experience and skills that match the job description, like your ability to handle guest concerns or your creativity in the kitchen.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Company Inside Out
Before your interview, take some time to research Accor and its diverse hospitality ecosystem. Understand their values around sustainability, community engagement, and inclusivity. This will not only impress your interviewers but also help you align your answers with their mission.
✨Showcase Your Guest-Oriented Mindset
Accor is all about providing exceptional guest experiences. Prepare examples from your past where you went above and beyond for a customer. Highlight your ability to turn complaints into opportunities, as this is a key part of the role.
✨Demonstrate Your Versatility
This role requires a dynamic approach, so be ready to discuss how you've successfully adapted to different situations in previous jobs. Whether it’s working solo or as part of a team, share specific instances that showcase your flexibility and can-do attitude.
✨Prepare for Practical Scenarios
Expect to face situational questions during your interview. Think about how you would handle common scenarios, like a guest complaint or preparing food outside restaurant hours. Practising these responses will help you feel more confident and ready to impress.