At a Glance
- Tasks: Provide top-notch service for guest check-ins and ensure a memorable stay.
- Company: Join a leading hotel brand known for its vibrant team culture.
- Benefits: Earn £12.95/hour, enjoy discounts, free meals, and 28+ days holiday.
- Other info: Opportunities for personal development and fun team events await you!
- Why this job: Be the face of hospitality and create unforgettable experiences for guests.
- Qualifications: Hospitality experience and a passion for customer service are essential.
The predicted salary is between 12.95 - 12.95 £ per hour.
Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
Maintain strict security procedures to ensure guest confidentiality and safety.
Duties
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit card transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
- Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Assisting the Food and Beverage department with the efficient control of breakfast, bar services and needs of guests through the restaurant facilities.
- Attend to other duties as requested by Management and Supervisors.
Qualifications
- Hospitality experience.
- Familiar with Opera Cloud.
- Computer literate.
- Fantastic customer service skills.
- Bubbly personality full of ideas and initiative.
Additional Information
- Salary £12.95 per hour.
- Company Events - Team appreciation lunch.
- Discounted hotel nights plus 30% off Food and Beverages (subject to individual outlets).
- High street discounts, with your Heartist card.
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days).
- Team member referrals program.
- Personnel development - In house training.
- Free on-site parking.
- Free meals on duty.
- Monthly 'Duck' awards.
- Free uniform.
- Company Pension.
Guest service team member in Southampton employer: ibis, ibis Styles, ibis budget
Join our vibrant team as a Guest Service Team Member, where we prioritise Total Customer Satisfaction and foster a supportive work culture. Enjoy competitive pay, generous holiday allowances that increase with service, and numerous employee benefits including discounted hotel stays and in-house training opportunities. Our commitment to your growth and well-being makes us an exceptional employer in the hospitality industry.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest service team member in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ibis, ibis Styles, ibis budget. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ibis, ibis Styles, ibis budget
Don't be shy about reaching out to ibis, ibis Styles, ibis budget directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest service team member in Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ibis, ibis Styles, ibis budget and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
