At a Glance
- Tasks: Be the friendly face of hospitality, managing guest reservations and ensuring a smooth booking experience.
- Company: Join Ibis Cambridge Central Station, where we create memorable moments for our guests.
- Benefits: Earn £13.45/hour with a great benefits package, including extra holidays and complimentary hotel stays.
- Other info: Flexible hours and opportunities for growth in a supportive team.
- Why this job: Make a real impact in hospitality while working in a dynamic and innovative environment.
- Qualifications: Experience in reservations or hospitality roles, with strong communication and organisational skills.
The predicted salary is between 27800 - 27800 £ per year.
At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!
As a Reservations Coordinator, you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction.
Key Responsibilities- Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels.
- Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential.
- Efficiently manage bookings, including changes and cancellations.
- Record guest preferences and special requests for seamless communication with departments.
- Collaborate with the front office and teams to optimise occupancy and guest satisfaction.
- Ensure accurate reservation details and smooth check-ins for every guest.
- Previous experience in reservations or office roles within hospitality.
- Familiarity with Opera Cloud or similar systems is a plus.
- Strong communication, organisational, and problem-solving skills.
- Positive attitude, professional appearance, and a passion for hospitality.
- Flexible with work hours and adaptable to changing needs.
- Fluent in English (additional languages are a bonus).
Why Join Us? Competitive salary, £13.45/ hours, and benefits package, including pension, additional holidays with service, a "Recommend a Friend" program and Employee Advisory Service. Innovative Environment: Be part of a forward-thinking organization where your ideas matter. Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability).
Reservations Coordinator employer: ibis, ibis Styles, ibis budget
At Ibis Cambridge Central Station, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contributions. As a Reservations Coordinator, you'll enjoy competitive pay, generous benefits, and opportunities for personal growth within the hospitality industry, all while working in the heart of Cambridge, a city renowned for its rich history and vibrant atmosphere. Join us to create memorable experiences for our guests and be part of a team that truly cares about making every moment special.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know about openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the Reservations Coordinator role, be ready to share why you're the perfect fit. Highlight your passion for hospitality and your knack for making guests feel welcome.
✨Tip Number 3
Stay on top of your game! Brush up on your knowledge of booking systems like Opera Cloud. Being familiar with these tools will show potential employers that you're ready to hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Ibis Cambridge Central Station.
We think you need these skills to ace Reservations Coordinator
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight how you've made guests feel welcome and valued. We want to see your personality and enthusiasm for creating memorable moments.
Tailor Your Application:Make sure to customise your application for the Reservations Coordinator role. Highlight relevant experience in reservations or office roles, and mention any familiarity with systems like Opera Cloud. This shows us you’re serious about the position!
Be Clear and Professional:Keep your language clear and professional throughout your application. Use proper grammar and spelling, and make sure your contact details are accurate. First impressions matter, and we want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Company
Before your interview, take some time to research Ibis Cambridge Central Station. Understand their mission and values, especially their focus on creating memorable moments for guests. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Reservations Coordinator, strong communication is key. During the interview, practice clear and professional communication. Be prepared to discuss how you've handled guest enquiries in the past and share examples of how you’ve ensured customer satisfaction. This will demonstrate your ability to connect with guests effectively.
✨Highlight Your Organisational Skills
Talk about your experience managing bookings and handling changes or cancellations. Use specific examples to illustrate how you stay organised and ensure accuracy in reservation details. This will reassure them that you can handle the responsibilities of the role efficiently.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like dealing with a difficult guest or managing multiple bookings at once. Think through your problem-solving strategies beforehand so you can respond confidently. This will show that you’re adaptable and ready to tackle challenges head-on.
