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- Tasks: Lead the Reception team, ensuring excellent guest experiences and smooth front office operations.
- Company: Join ibis London Heathrow Airport, part of the global Accor hospitality family.
- Benefits: Enjoy free hotel stays, discounts at restaurants, and continuous learning opportunities.
- Why this job: Be part of a fun, energetic team that values personal growth and inclusivity.
- Qualifications: Fluency in English is essential; no prior experience required.
- Other info: Experience our hotel firsthand with a complimentary overnight stay.
Join to apply for the Reception Team Leader role at ibis, ibis Styles, ibis budget.
Our mission at ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
As our next Reception Team Leader, you will:
- Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
- Assist in effectively running the front office operations with a hands-on approach.
- Help guests and create positive experiences.
- Be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
- Maintain strong working relationships and communicate with all departments.
- Work duty manager shifts as and when required.
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests. Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest's perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
If you feel you are the right candidate for the role as our Reception Team Leader, please click 'apply' now! We’d love to hear from you!
By working at the ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Reception Team Leader employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Leader
✨Tip Number 1
Familiarise yourself with the ibis brand and its values. Understanding their mission to create memorable moments for guests will help you align your responses during interviews and demonstrate your commitment to their customer service ethos.
✨Tip Number 2
Highlight your leadership skills and experience in hospitality. Be prepared to discuss specific examples of how you've successfully managed a team or improved guest experiences in previous roles, as this is crucial for the Reception Team Leader position.
✨Tip Number 3
Network with current or former employees of ibis or Accor. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 4
Prepare to showcase your problem-solving abilities. Think of scenarios where you've had to handle difficult situations or guest complaints effectively, as this will demonstrate your capability to maintain high standards in a fast-paced environment.
We think you need these skills to ace Reception Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Reception Team Leader position. Tailor your application to highlight relevant experience and skills.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality or customer service roles. Emphasise any leadership experience and your ability to create positive guest experiences.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully led a team or improved guest satisfaction in past positions.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Show Your Leadership Skills
As a Reception Team Leader, you'll need to demonstrate your ability to guide and support a team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your communication and motivational skills.
✨Understand Guest Relations
Since the role focuses on creating positive experiences for guests, make sure you can discuss your approach to guest relations. Share specific instances where you've gone above and beyond to meet a guest's needs or resolve an issue.
✨Familiarise Yourself with the Company Culture
Research ibis and its values before the interview. Understanding their mission to create memorable moments for guests will help you align your answers with their expectations and show that you're a good fit for their team.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about team dynamics, training opportunities, or how they measure success in the Reception Team Leader position to demonstrate your enthusiasm.
