At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences.
- Company: Join a global hotel brand with a focus on growth and inclusivity.
- Benefits: Earn £14.45 per hour, enjoy free stays, and discounts at restaurants worldwide.
- Other info: Explore limitless opportunities across 5000 hotels in over 100 countries.
- Why this job: Be part of a dynamic team and develop your skills in hospitality.
- Qualifications: Must be eligible to work in the UK and possess a current work visa.
The predicted salary is between 30000 - 30000 € per year.
Apply thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures, reservations. Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
Assist in conducting training for all Front Office employees. Direct daily front office operations. Greet and escort Very Important Guests (VIPs) and attend to their special needs as appropriate. Attend to credit problems. Ensure efficient and courteous porter service. Supervise front cashiers and help out with accounting problems. Patrol and inspect public areas during evenings to make sure everything is in order. Control hotel duty keys and floats whilst on duty. Supervise and support the Front Office team.
Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head. Ensure department policies and procedures are understood by all employees and observed in tasks performed. Ensure effective communication of new and updated information regarding policies, rates and general hotel information. Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality. Implement training programs for all employees, conduct induction and skills training. Perform any other duties as directed by the Front Office Management.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
Hourly rate £14.45. Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies). Discounted hotel rates all over the world in Accor Hotels. Continuously learn and develop yourself with our Accor Academy. Support your wellbeing in your professional and personal lives. Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries. Participate actively in initiatives to build a more inclusive and sustainable world. And many more benefits and perks. Our objective is simple: make you grow and give you the spark to unleash your personality.
Front Office Team Leader in Reading employer: ibis, ibis Styles, ibis budget
As a Front Office Team Leader at Accor, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and wellbeing. With opportunities for continuous learning through the Accor Academy and the chance to explore limitless career paths across 5000 hotels worldwide, you will be supported in both your professional and personal development. Enjoy unique benefits such as free night stays in UK hotels and discounts at Accor restaurants, making this an exceptional place to build a rewarding career.
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Leader in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with hotel professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an interview, let your unique self shine through. Remember, they’re looking for someone who fits into their team culture as much as they are for skills.
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with the role of Front Office Team Leader. Practice your responses to common interview questions so you can confidently showcase your knowledge of front office operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Front Office Team Leader in Reading
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you understand the Front Office Team Leader role. Dive into the job description and highlight key responsibilities. This will help us see that you’re genuinely interested and know what’s expected.
Showcase Your Experience:When detailing your experience, focus on relevant roles that align with front office operations. Use specific examples to demonstrate how you've handled similar tasks, like managing a team or dealing with VIP guests. We love seeing real-life applications of your skills!
Be Personable and Professional:While we want to see your professional side, don’t forget to let your personality shine through! Use a friendly tone in your application, but keep it professional. Remember, we’re looking for someone who can connect with guests and lead a team effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position and our company culture there!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know Your Front Office Operations
Make sure you brush up on your knowledge of front office operations, including reception and cashiering procedures. Familiarise yourself with the hotel’s layout and key personnel roles, as this will show your understanding of how everything works together.
✨Showcase Your Leadership Skills
As a potential team leader, be ready to discuss your experience in supervising teams and conducting training. Prepare examples of how you've successfully led a team or resolved conflicts, as this will demonstrate your capability to manage the front office effectively.
✨Understand VIP Guest Needs
Since you'll be dealing with VIPs, think about how you would cater to their special needs. Have a few scenarios in mind where you went above and beyond for a guest, as this will highlight your customer service skills and attention to detail.
✨Be Ready for Situational Questions
Expect questions about handling credit problems or accounting issues. Prepare to discuss specific situations where you’ve dealt with similar challenges, showcasing your problem-solving abilities and adherence to policies and procedures.
