Night Auditor in Northampton

Our mission at Ibis Northampton Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell. As our next Night Auditor, you are the face of Ibis Northampton Centre, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Main Responsibilities

• Ensure all guests are attended to promptly and efficiently in the most professional way without delay.
• Check that details of regular guests are updated using Guest History.
• Ensure all diary events, flags and specials are actioned.
• Check and pass on all guest mail, messages and parcels promptly.
• Liaise closely with Housekeeping on information relating to rooms and lost property.
• Be fully aware of daily worksheet and ensure this form is used.
• Ensure all account postings are accurate and necessary paperwork produced.
• Ensure an accurate cashiering balance is performed at the completion of shifts.
• Ensure security procedures are maintained according to policy.
• Complete Express Check out envelopes.
• Ensure security boxes are maintained and run within security procedures.
• Report any safety hazards in the area.
• Handle all complaints promptly and efficiently.
• Attend and participate in meetings and training sessions provided.
• Complete all audit tasks as specified by the Night Auditors checklist.
• Answer all incoming calls as promptly as possible.
• Ensure reports are distributed.
• Handle all payments with related paperwork.
• Assist every staff member with his/her inquiry and seek assistance if the answer is not known.
• Process wake-up calls.
• Ensure necessary handover of information is passed on to the oncoming shift.
• Report any failures or inconsistencies noticed during shift to the Line Manager / Supervisor.
• Demonstrate competency in all duties as required for the position.
• Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures.
• Perform any other duties within the employee’s range of competence as required by management.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Perform night security rounds.

Talent & Culture Responsibilities

• Assist the Management Team in establishing ongoing On Job Training Programs within the department to meet Brand and Service Standards.
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines.
• Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

Health & Safety

• Notify your Manager of any reason you may not be capable of performing your tasks safely.
• Participate in workplace consultation on matters pertaining to Workplace Health and Safety.
• Comply with safe work practices by following Accor Health, Safety and Environment policies.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Attend and actively participate in all H&S training required of you by the Hotel.
• Report any health or safety hazards, incidents and injuries to your Manager/Supervisor as soon as possible.
• Maintain standards of hygiene for food handling and presentation as prescribed by council/legislative regulations.
• Be fully conversant with departmental fire and evacuation procedures.
• Ensure the Night Security policy is implemented, that the property is secure and that the hotel walk happens consistently.

Security

• Have a full working knowledge of all areas of the hotel.
• Be aware of all fire and emergency procedures.
• Patrol all areas of the hotel on a regular basis and report any fire or H&S hazards or maintenance problems.

Food & Beverage

• Ensure that orders are taken correctly.
• Food is prepared safely.
• Food is served within 30 minutes.
• Kitchen is left tidy.
• Breakfast buffet is prepared and displayed on time.

Systems & Procedures

• Log and inform your Manager of any system problems.
• Follow policies and procedures outlined in the Accor Brand Standards Manual.
• Complete all duties, and ensure a concise hand over.

Customer Relations

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Implement the Accor values and customer vision to 'Offer the Best Service to Our Customers'.

Other

• Take responsibility to ensure all required tasks are completed accurately and within given time frames.
• Participate in scheduled training and development programs provided by the Hotel.
• Abide by Accor policy on EEO and Harassment in the workplace.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
• Perform any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

Hygiene / Personal safety / Environment

• Ensure that the workplace remains clean and tidy.
• Know and ensure application of the hotel's security regulations.
• Respect the hotel's commitments to the 'Environment Charter'.
• Comply with Liquor licensing requirements.

Benefits

• Work with multinational colleagues.
• Be part of a global community of hospitality industry.
• Opportunity to develop your career.
• A Bienvenue Card - offering a special staff rate at our hotels.
• Free night stays in our UK hotels and discounts in any Accor Restaurant.
• Discounted hotel rates all over the world in Accor Hotels brands.
• Great work environment and colleagues.
• Personal development programs.
• Complimentary meals on duty and uniforms.
• Pension scheme.
• 28 days holidays including bank holidays (increasing yearly).
• Apprenticeship scheme.
• Continuously learn and develop yourself with our Accor Academy.
• Support your wellbeing in your professional and personal lives.
• Grow your experience anywhere across 5000 hotels in over 100 countries.
• Participate actively in initiatives to build a more inclusive and sustainable world.

Qualifications

• Prior experience in a customer service or front desk role, preferably in a hotel setting.
• Experience in accounting or bookkeeping is highly desirable.
• Familiarity with hotel management software and systems.
• Strong attention to detail and accuracy in financial transactions.
• Excellent customer service and communication skills.
• Ability to work independently and handle multiple tasks simultaneously.
• Proficiency in using computers and basic accounting software.
• Good problem-solving skills and ability to handle stressful situations calmly.
• Flexibility to work night shifts and weekends as required.
• Basic understanding of hotel operations and procedures.
• Strong organisational skills and ability to prioritise tasks effectively.
• Ability to maintain confidentiality and handle sensitive information professionally.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.