At a Glance
- Tasks: Deliver exceptional customer service during night shifts, checking guests in and out.
- Company: Join Accor, a global leader in hospitality that values your individuality and growth.
- Benefits: Enjoy a competitive salary, birthday off, hotel discounts, and career progression opportunities.
- Other info: Applicants must be 18+ due to alcohol service; flexible shifts available.
- Why this job: Be part of a welcoming team, gain valuable experience, and make a difference in guests' stays.
- Qualifications: Must have one year of customer-facing experience; night shift experience is a plus.
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
ibis Styles Barnsley is looking for a dependable, welcoming Guest Service Assistant to deliver great customer service during the night. The role is based on working 16 hours a week, with shifts typically from 11pm to 7am. We\\\'re offering a competitive salary of up to £13.00 per hour and great benefits including a day off for your birthday, discounts at hotels and opportunities for career progression.
You\'ll ideally have been working in a customer-facing hotel position and experience doing nights would also be a significant advantage. We need people who are open, welcoming and who know what great customer service looks like!
- You\'ll be checking guests in and out at Reception, answering questions and supporting them during your stay
- Supervising, motivating and leading colleagues on shift
- Occasionally working solo; be responsible, reliable and confident
- Be confident using a computer as you might be running reports overnight
- Pulling the odd pint and taking some food orders as part of team service
- Checking the security of the hotel and turning your hand to whatever\'s needed to ensure our guests have a great stay
- Working 16 hours a week with a mix of midweek and weekend shifts
- As you\'ll be serving alcohol, applicants must be 18 years of age or older
Qualifications
- Preferably with experience in a similar role
- Ideally, experience working nights
Additional Information
Our Commitment To Diversity & Inclu sion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Hospitality
Nights Guest Service Assistant in Leeds employer: ibis, ibis Styles, ibis budget
At Accor, we pride ourselves on being more than just a hospitality leader; we are a community that values individuality and growth. As a Nights Guest Service Assistant at ibis Styles Haydock, you will enjoy a competitive salary, unique benefits like a day off for your birthday, and opportunities for career progression in a supportive and inclusive work environment. Join us to explore limitless possibilities while delivering exceptional service to our guests during the night.
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Nights Guest Service Assistant in Leeds
✨Tip Number 1
Familiarise yourself with the specific duties of a Nights Guest Service Assistant. Understanding the role's requirements, such as checking guests in and out and providing excellent customer service, will help you demonstrate your knowledge during any conversations or interviews.
✨Tip Number 2
Highlight your experience in customer-facing roles, especially in hospitality. Be ready to share specific examples of how you've provided great service, particularly during night shifts, as this will show you're well-suited for the position.
✨Tip Number 3
Network with current or former employees of ibis or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your ability to work independently during night shifts. Since you'll occasionally be working solo, emphasising your reliability and confidence in handling various tasks will make you a more attractive candidate.
We think you need these skills to ace Nights Guest Service Assistant in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, especially in hotel or hospitality roles. Emphasise any night shift experience and skills that align with the job description.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've provided excellent customer service in previous positions.
Highlight Relevant Skills:In your application, focus on skills such as reliability, confidence, and computer proficiency. These are crucial for the Nights Guest Service Assistant role, so make sure to provide examples of how you've demonstrated these skills.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Show Your Customer Service Skills
As a Nights Guest Service Assistant, you'll be interacting with guests throughout the night. Be prepared to share specific examples of how you've provided excellent customer service in previous roles, especially in a hotel or hospitality setting.
✨Demonstrate Reliability and Responsibility
Since the role may involve working solo during night shifts, it's crucial to convey your reliability. Discuss any past experiences where you had to take initiative or manage responsibilities independently.
✨Familiarise Yourself with the Hotel's Operations
Research ibis and its operations before the interview. Understanding their values and services will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the role.
✨Prepare for Technical Questions
You'll need to be comfortable using a computer for running reports and managing bookings. Brush up on any relevant software or systems you've used in the past, and be ready to discuss your technical skills during the interview.
