At a Glance
- Tasks: Welcome guests, ensure their safety, and enhance their experience during the night.
- Company: Join the Ibis Edinburgh Centre South Bridge, part of the global Accor family.
- Benefits: Earn £13.95/hour, enjoy hotel discounts, free stays, and 28 days holiday.
- Other info: Training provided, with opportunities for international career growth and personal development.
- Why this job: Be the heart of hospitality, creating memorable moments for guests every night.
- Qualifications: Customer service experience and fluency in English required.
The predicted salary is between 29000 - 31000 £ per year.
Required applicants with current right to work in the UK.
ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more).
Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies).
Hotel discounts for your Friends and Family.
Training & Development.
International career opportunities.
28 days holidays per year (up to 33 with length of service).
Support your wellbeing in your professional and personal lives.
Recommend a Friend Incentive.
Pension Scheme.
Cycle to work scheme.
Complimentary Staff meal.
Uniform provided.
Our objective is simple: make you grow and give you the spark to unleash your personality.
As our next Night Receptionist, you:
- Are the 'face of Ibis Edinburgh Centre South Bridge', extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Assist in the general running of the hotel at night and support other departments to set up for the next day.
- Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
- Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
- Ensure a wonderful guest experience.
- Ensure that all charges are accurate and posted on a timely basis.
- Handle all calls promptly and professionally.
- Document accurately all internal and guest messages.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors.
Qualifications:
- Prior experience working with OPERA Cloud.
- Fluency in English.
- Customer Service.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Our mission at Ibis Edinburgh Centre South Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
By working at the Ibis Edinburgh Centre South Bridge you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Night Front Desk Receptionist – Guest Experience & Safety employer: ibis, ibis Styles, ibis budget
At Ibis Edinburgh Centre South Bridge, we pride ourselves on being an exceptional employer that values your growth and well-being. With competitive benefits such as a Heartist Card for discounts worldwide, generous holiday allowances, and comprehensive training opportunities, we foster a supportive work culture that encourages personal and professional development. Join us in creating memorable experiences for our guests while enjoying the unique advantages of working in the vibrant city of Edinburgh.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk Receptionist – Guest Experience & Safety
✨Tip Number 1
Get to know the company culture! Before your interview, check out Ibis Edinburgh Centre South Bridge's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Night Receptionist, you'll be the face of the hotel. Role-play common scenarios with a friend to boost your confidence and ensure you can handle guest queries like a pro.
✨Tip Number 3
Be ready to showcase your personality! The job description mentions adding a personal touch to guests' stays, so think about how you can bring your unique flair to the role during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Accor family and ready to embrace all the perks that come with it.
We think you need these skills to ace Night Front Desk Receptionist – Guest Experience & Safety
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your passion for hospitality and guest experience.
Tailor Your Application:Make sure to tailor your application specifically for the Night Front Desk Receptionist role. Highlight any relevant experience with customer service and night audits, and mention how you can contribute to creating memorable moments for our guests.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and we can’t wait to see what you bring to the table. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know Your Stuff
Familiarise yourself with the hotel and its services. Understand the Ibis brand and what makes it unique. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured guest satisfaction, as this is crucial for a Night Front Desk Receptionist.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like a guest complaint or a safety issue. Think through these scenarios beforehand so you can respond calmly and effectively during the interview.
✨Dress the Part
Even though it's a night position, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously and are ready to represent the hotel well.
