At a Glance
- Tasks: Welcome guests, handle queries, and ensure smooth hotel operations during the night.
- Company: Join ibis budget London Heathrow Central, part of the global Accor family.
- Benefits: Free UK hotel stays, 50% off Accor restaurants, and career growth opportunities.
- Other info: Enjoy a dynamic role with training and support in a diverse environment.
- Why this job: Be the friendly face that makes a difference for guests at night.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 24000 - 28000 £ per year.
Company Description
At ibis budget London Heathrow Central, our mission is simple – to create memorable moments for our guests by connecting hearts from arrival to farewell. We are a busy airport hotel with 307 rooms, welcoming guests from all over the world. Some are catching early flights, some are arriving late after long journeys, and some simply need a friendly face, a calm check‑in and a comfortable place to rest. That is where our Night Team makes all the difference. By joining us, you will become part of Accor, a worldwide hospitality leader with over 5,000 hotels across more than 100 countries. With us, you can grow, learn, develop, and explore opportunities across the world.
As Part Of Our Team, You Can Enjoy:
- Free night stays in our UK hotels and 50% discount in Accor restaurants – T&Cs apply
- Discounted hotel rates across Accor hotels worldwide
- Learning and development through Accor Academy
- Support for your wellbeing, both professionally and personally
- Career opportunities across a global hotel network
- The chance to take part in initiatives that support a more inclusive and sustainable world
- Many more benefits and perks designed to help you grow and bring your personality to work
Job Description
We are looking for a Night Receptionist / Night Auditor to join our Front Office team at ibis budget London Heathrow Central. As our Night Receptionist, you will be the face of the hotel during the night. You will welcome guests, support late arrivals and early departures, assist with guest queries, and help keep the hotel running smoothly while most of the world is asleep. You will play a key role in making sure our guests feel safe, looked after, and well cared for throughout the night. You will also support the general running of the hotel, complete night audit tasks, carry out safety checks, and help prepare the operation for the next day.
Your Main Responsibilities Will Include:
- Welcoming guests warmly during the night and delivering a smooth check‑in and check‑out experience
- Handling guest queries, requests and complaints in a professional and helpful manner
- Completing night audit procedures accurately
- Carrying out hotel safety and security checks during the night
- Supporting guests who may require special attention or assistance
- Assisting other departments with basic night‑time operational needs
- Preparing reports and handovers for the morning team
- Ensuring the reception area remains clean, organised and ready for the next shift
- Acting confidently and responsibly in emergency situations, following hotel procedures
- Helping create a positive guest experience from arrival to farewell
You will be trained in all front‑of‑house related functions, hotel safety procedures, and the systems needed to support you in the role. To help you understand the guest journey first‑hand, we will also arrange a one‑night stay for you so you can experience the hotel from a guest’s perspective. This is a great opportunity for someone who enjoys working independently, stays calm under pressure, and takes pride in making guests feel welcome.
Qualifications
We are looking for someone who is confident, reliable, and passionate about hospitality:
- Have previous experience in hotel reception, guest service, or a similar customer‑facing role
- Has previous experience with Opera Cloud
- Are confident dealing with guests in person, by phone and by email
- Can work independently during night shifts
- Are calm, responsible and able to handle unexpected situations professionally
- Have strong communication skills
- Are organised and accurate with administrative tasks
- Are comfortable using hotel systems, or willing to learn
- Understand the importance of safety, security and guest wellbeing
- Are fluent in English
- Enjoy working as part of a team, while also being able to manage tasks independently
Previous experience with night audit procedures or hotel reception systems would be an advantage, but full training will be provided. Most importantly, we are looking for someone with the right attitude: friendly, dependable, guest‑focused and ready to bring their personality to the role.
Additional Information
By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future. We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.
Night Auditor (M/F/X) employer: ibis, ibis Styles, ibis budget
At ibis budget London Heathrow Central, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As part of the Accor family, you will enjoy exceptional benefits such as free night stays in UK hotels, discounted rates worldwide, and extensive learning opportunities through the Accor Academy. Join us to not only advance your career in hospitality but also to contribute to a meaningful mission of creating memorable moments for our guests.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor (M/F/X)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly. Show us your enthusiasm by expressing why you want to be part of the Night Team at ibis budget London Heathrow Central.
✨Tip Number 3
Prepare for the interview by practising common questions related to guest service and night audit tasks. Think about scenarios where you’ve handled tricky situations and how you made guests feel welcome, even at odd hours.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the role and appreciate the opportunity to chat with our team.
We think you need these skills to ace Night Auditor (M/F/X)
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your CV:Make sure to customise your CV for the Night Auditor role. Highlight any relevant experience in hotel reception or guest service, and mention your familiarity with systems like Opera Cloud if you have it!
Show Your Skills:In your cover letter, emphasise your strong communication skills and ability to handle unexpected situations. We love candidates who can stay calm under pressure and keep things running smoothly during the night.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role right there!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Hotel Inside Out
Before your interview, take some time to research ibis budget London Heathrow Central. Familiarise yourself with their mission, values, and the services they offer. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Night Auditor, you'll be the face of the hotel during late hours. Prepare examples from your past experiences where you've successfully handled guest queries or complaints. Highlight your ability to stay calm under pressure and how you ensure guests feel welcomed, even at odd hours.
✨Demonstrate Your Organisational Skills
The role involves completing night audit procedures and ensuring everything runs smoothly. Be ready to discuss how you manage your time and tasks effectively. You might want to share specific strategies you use to stay organised, especially during busy periods.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle unexpected situations. Think of scenarios where you had to act quickly and responsibly. Practising these responses will help you convey confidence and readiness for the challenges of the role.
